
Customer Engagement Specialist
7 days ago
We are seeking passionate individuals to play a critical role in delivering exceptional customer experiences. As the first point of contact, you will provide timely and accurate information across various channels.
The ideal candidate will be customer-focused, enthusiastic about making a positive impact, and thrive in fast-paced environments. You will work collaboratively with internal teams to support continuous service improvement and maintain detailed records.
- Deliver high-quality customer interactions across phone, email, and face-to-face channels
- Respond to enquiries efficiently and resolve issues at the point of contact where possible
- Navigate internal systems and knowledge bases to provide accurate and up-to-date information
- Escalate or redirect complex queries appropriately
- Maintain detailed records and manage customer requests in a timely manner
- Process transactions with accuracy and in line with internal procedures
- Work collaboratively with internal teams to support ongoing service excellence
- Identify and report on customer delivery gaps and improvement opportunities
Key Responsibilities
• Deliver exceptional customer experiences through proactive and responsive communication
• Develop and maintain thorough knowledge of products and services to address customer inquiries
• Collaborate with internal teams to identify opportunities for service improvement
• Maintain accurate records and reports to inform business decisions
• Stay up-to-date with industry trends and best practices to enhance customer engagement strategies
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