Ao5 Complaints And Operations Officer

4 days ago

Brisbane, Queensland, Australia Public Sector People Full time

**About the Role**:
Public Sector People are collaborating with a State Government Department to recruit for an AO5 Complaints and Operations Officer. This temporary role spans 4 months with potential for extension, offering a unique opportunity to contribute to the department's mission and objectives.

The role has a particular focus on finalising the administrative decision-making within the registered department. The Complaints and Operations Officer will make decisions, in consultation with internal and external stakeholders.

**Key Responsibilities**:

- Collaborate with internal and external stakeholders to gather information and documentation.
- Liaise as appropriate with various internal and external stakeholders to obtain required information and documentation for cases to inform the delegate decision-making process and to facilitate the appropriate sharing of information and timely and efficient referral of complaints and other matters.
- Communicate clear and impartial reasons for decisions, with a focus on key processes.

To excel in this role, you'll need:

- Demonstrated experience in administrative decision-making with the ability to craft sound reasons for decisions.
- Understanding or ability to acquire knowledge of the department's focus areas.
- Strong time management skills in a high-volume environment.
- Knowledge of relevant systems and software.

**Sensitivities of the role**:

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