Senior Engagement Manager APAC – Fraud Solutions Expert

2 weeks ago

Sydney, New South Wales, Australia LNRS Data Services (Australia) Pty Ltd Company Full time

About the Role

As a Senior Engagement Manager APAC – Fraud Solutions Expert, you will maximize the value of the LexisNexis Digital Identity Network for our top clients. You will also optimize other risk assessment solutions to enhance customer satisfaction.

This is a permanent full-time role based in Chatswood, Sydney head office with combined home/office-based arrangements to have flexible work-life balance.

Responsibilities

  • Acting as a single point of contact for consulting, incident reporting, and escalation to ensure effective communication and alignment with customer needs.
  • Conducting proactive monitoring, fraud analysis, and performance optimization for key accounts.
  • Leading business reviews by presenting analytical insights on solution performance and delivering actionable recommendations.
  • Collaborating with Strategic Account Managers to identify opportunities for expanding LexisNexis Risk Solutions within the customer's environment.
  • Providing strategic oversight for project teams integrating new use cases and delivering exceptional service.
  • Developing and implementing customer action plans aimed at improving solution maturity and fraud detection efficacy.
  • Advocating on behalf of customers, engaging with product and engineering teams to resolve issues and drive enhancements.
  • Delivering consultative solutions to both technical and non-technical audiences and maintaining a position as a trusted advisor.

Requirements

  • Possess extensive experience in system integration and consulting within intricate environments, with a focus on fraud, cybersecurity, or payments.
  • Be experienced in post-sales consulting, particularly with large organizations, focusing on technical support and solution optimization.
  • Possess proficiency in SQL and higher-order programming skills (Python, etc.), along with data analysis and visualization tools.
  • Have experience with fraud analysis, real-time digital identity intelligence, and rules engines.
  • Possess a background in Economics, Statistics, Engineering, or a related analytical discipline. Candidates with advanced education will be given priority.
  • Have a proactive, analytical, and detail-oriented mindset with a focus on delivering impactful solutions.
  • Be willing to travel as needed.

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