Personal Banking Expert

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $97,000
Delivering Exceptional Customer Service

At the heart of our role is delivering exceptional customer service. We're passionate about helping customers achieve their financial goals and make informed decisions about their banking needs.

About Our Team

We serve over 10 million personal and small business customers across Australia with market-leading products, services, and technology.

Your Role

In this role, you'll be the public face of our organization, working closely with customers to understand their financial needs and provide tailored solutions.

  • Conduct in-depth conversations with customers to assess their overall banking needs
  • Complete Financial Health Checks to identify areas for improvement
  • Provide education and guidance on our in-branch technology and digital banking options
  • Problem-solve and provide effective solutions that meet customers' needs
Key Requirements

We're seeking individuals who have proven experience delivering exceptional customer service in a fast-paced retail environment. You'll need excellent communication skills, the ability to articulate complex financial concepts, and a genuine interest in building a career.

You will be responsible for conducting financial health checks, providing education and guidance on banking options, and problem-solving to meet customers' needs.

What We Offer

We offer a dynamic work environment, opportunities for professional growth, and a chance to make a real difference in customers' lives.

As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting our customers' financial well-being.

Join Our Team

Are you passionate about delivering exceptional customer service and making a positive impact? If so, we encourage you to apply for this exciting opportunity.

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