Client Solutions Manager

1 week ago

Sydney, New South Wales, Australia GLG Full time

About the Team

GLG is on the lookout for a Manager to co-direct our Private Equity Client Solutions team in Australia, focusing on surpassing our commercial, developmental, compliance, and personnel objectives. This role will involve managing research inquiries from our client firms located in Australia and New Zealand. Additionally, the Manager will collaborate with sales to enhance our footprint in the region and work alongside leadership to create and execute business performance enhancement strategies.

Position Responsibilities:

  • Formulate and execute a strategic business plan in close partnership with our Leadership team, Sales team, and other GLG stakeholders to meet Commercial Targets. Monitor team performance and devise strategies to boost growth and revenue both in the short and long term. Assume responsibility for a portfolio of clients.
  • Uphold exemplary client service standards through dedicated coaching and support for direct reports in their professional development journeys, actively manage team performance, and foster talent development.
  • Facilitate high-value interactions between GLG experts—including industry leaders, independent consultants, academics, and former policymakers across various sectors—and our clients, while adhering to industry-leading Compliance standards. Engagements primarily consist of one-on-one telephone consultations, but may also include surveys, in-person meetings, panels, or other tailored, in-depth interactions.
  • Assist the Sales team in nurturing GLG client relationships in ANZ, encompassing both new clients and senior stakeholders. This relationship-building will arise from proactive outreach, project execution, post-project client feedback, and occasionally in-person client meetings in collaboration with Sales.
  • Work closely with the GLG Councils Team to cultivate relationships with some of GLG's most esteemed thought leaders and business professionals.
  • Organize live in-country meetings or teleconferences on pertinent subject matter and noteworthy events for our clients in conjunction with Sales.

Position Requirements:

  • 5+ years of experience, preferably in consulting, banking, information services, market research, or other professional services or startup environments.
  • A strong proactive attitude and a proven record of business growth or turnaround.
  • Demonstrated ability to lead and inspire a team of client service professionals.
  • A successful history of thriving in a fast-paced, client-focused environment.
  • A passion for problem-solving.
  • Exceptional communication skills and a willingness to engage with senior professionals.
  • Comprehensive understanding of the business landscape with an interest in diverse industries ranging from industrials to consumer goods to healthcare.
  • This is a Full-Time position.

Preferred Qualifications & Skills:

  • Exhibit the highest levels of integrity and professionalism in all endeavors.
  • Show a strong desire to work within and lead a team.
  • Demonstrate the ability and initiative to take on increasing responsibilities over time.
  • Think innovatively and focus on opportunities for accelerated growth.
  • Display meticulous attention to detail.

#LI-Hybrid

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