Client Solutions Manager

5 days ago

Sydney, New South Wales, Australia LinkedIn Full time
About the Role

We are seeking a highly skilled Client Solutions Manager to join our dynamic New and Emerging Business team at LinkedIn. As a Client Solutions Manager, you will be responsible for the seamless onboarding and effective management of client relationships, with a focus on nurturing the growth of high-potential new customers within LinkedIn Marketing Solutions.

Key Responsibilities
  • Client Onboarding: Provide clients with a best-in-class campaign onboarding experience, ensuring a seamless transition to our platform.
  • Client Education and Guidance: Educate and nurture clients through objective-based and insight-driven guidance, helping them to achieve their marketing goals.
  • Client Partnership: Partner with an Account Executive to create a seamless post-sale client handoff experience, with clear expectations set on service levels to ensure ongoing client satisfaction.
  • Opportunity Identification: Identify opportunities to scale onboarding and education for new clients, improving the overall client experience.
  • Campaign Management: Consult and own all aspects of the client's media campaigns, including targeting, implementation, optimization, and reporting.
  • Campaign Analysis and Optimization: Proactively analyze and optimize customers' advertising campaigns and marketing programs, making strategic recommendations to clients to ensure their objectives are met.
  • Relationship Management: Leverage superior communication and relationship-building skills to manage relationships with multiple stakeholders, both internally and externally.
  • Creative and Content Development: Advise on creative and content quality and development, leveraging marketing expertise to maximize performance and delivery.
  • Product Improvement: Collaborate with product teams to improve service offerings and campaign management tools, ensuring our customer needs are met.
  • Long-term Opportunities: Evaluate long-term opportunities to meet client's business objectives, succeeding their campaign experience.
  • Renewal and Upselling: Build data-driven business cases based on client success metrics to showcase the value proposition for continued investment by the client, and own renewal and always-on conversations with clients.
  • Book of Business Management: Prioritize a dynamic Book of Business effectively, considering long-term fit for LinkedIn and growth potential in a channel-agnostic manner.
Requirements
  • Experience: 2+ years of experience in advertising sales, marketing, consulting, or media.
Preferred Qualifications
  • Auction-based or Programmatic Campaign Management: 1+ years of experience in auction-based or programmatic campaign management and optimization (i.e. Google Adwords, SEO/PPC, ad exchange/trading desks).
  • Advertising Sales and Media Account Management: Experience in advertising sales and media account management.
  • Analytical Background: Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising/media analytics.
  • Strategic Thinking: Ability to think strategically with a proven track record of providing consultative and data-driven solutions.
  • Internet Advertising Technology and Marketing Automation: Demonstrated understanding of internet advertising technology and marketing automation.
  • Time Management and Prioritization: Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision.
  • Collaboration: Ability to work independently and collaborate cross-function.
Suggested Skills
  • Customer Relationship Management
  • Communication
  • Problem Solving
  • Collaboration

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