Site Operations Specialist
21 hours ago
Job Title:
Site Operations SpecialistThis role involves providing on-site support for our device fleet and services, ensuring they operate at optimal levels.
Main Responsibilities Include:
- Delivering exceptional customer service to meet user satisfaction;
- Escalating unresolved or failed service level agreement issues;
- Maintaining device fleet operational condition;
- Managing consumable distribution for both Canon and third-party devices;
- Increasing fleet availability and maximising uptime;
- Enabling customers to focus on core business activities;
- Developing strong relationships with stakeholders;
- Logging software calls according to customer-defined processes;
- Assisting with asset management and maintaining floor plans;
- Providing recommendations for fleet and service improvements;
About You:
We seek an individual with excellent customer service experience, gained in the service industry or retail environments. The ideal candidate should be able to work proactively, resolve issues promptly, and thrive in a collaborative team environment.
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