Contact Centre Specialist

3 weeks ago


Central Coast, Australia PRP Diagnostic Imaging Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Contact Centre Specialist. As a key member of our team, you will be responsible for managing inbound and outbound calls, providing exceptional customer service, and ensuring that all information is accurate and up-to-date.

Key Responsibilities
  • Manage inbound and outbound calls to book appointments for our patients
  • Provide exceptional customer service to patients and referring doctors
  • Ensure that all information is accurate and up-to-date
  • Complete billing and invoicing for patients
  • Liaise with referring doctors and operate our booking system
What We Offer
  • Attractive remuneration and benefits
  • A clearly defined pathway for career progression and secondment opportunities
  • Ongoing industry-leading professional training and development
  • New state-of-the-art equipment
  • Friendly, diverse, and professional team
  • Flexible and supportive working arrangements
About Us

PRP Diagnostic Imaging is a leading provider of imaging services across Sydney, Illawarra, Central Coast, and the Hunter and Central West. We are committed to providing the highest quality of patient care and are excited to be entering the next phase of our growth and expansion plans.



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