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Strategic Account Manager

2 weeks ago


Byron Bay, Australia beBeeCredit Full time $120,000 - $140,000
Job Description:

We're seeking a strategic and hands-on credit manager to lead our credit and collections function. This newly created position will manage accounts receivable (AR) for a business turning over circa 100m in revenue, with a ledger spanning cash, finance, and rebate income streams across Australia.

  • Provide day-to-day leadership to the Credit and Collections team.
  • Develop and refine performance KPIs across credit, collections, and rebate processes; review regularly to adapt to business changes.
  • Support training and development of the team in regulatory and market developments.
  • Work alongside operational and sales management to successfully collect customer accounts.
  • Foster a culture of continuous improvement by identifying pain points and embedding process enhancements.
Credit Management & Risk Oversight:

Develop and implement credit policies and procedures tailored to B2B and B2C segments.

Conduct credit assessments and approval processes for new accounts, particularly home builders and commercial clients.

Monitor exposure and mitigate credit risks through proactive ledger management and structured terms.

Full ownership of the accounts receivable ledger.

Accounts Receivable & Collections:

Oversee the AR ledger and ensure timely invoicing, collections, and reconciliations.

Work closely with internal stakeholders (e.g., Sales, Customer Service) to resolve disputes quickly and professionally.

Maintain and improve cash flow by reducing DSO and aged debt levels.

Rebate Recovery & Scheme Management:

Manage the end-to-end process of rebate collection from government schemes.

Liaise with Approved Certificate Providers (ACPs) and use dedicated platforms to ensure documentation is timely, accurate, and compliant with State/Territory rules.

Keep abreast of changes to renewable energy programs and how they impact collections and eligibility.

Dispute Resolution & Compliance:

Oversee customer disputes including NCAT cases and other tribunals.

Ensure compliance with Australian Consumer Law and industry-specific codes, particularly for solar and energy products.

Maintain accurate records for audit and regulatory purposes.

Stakeholder Engagement:

Partner with the CFO to align credit terms with commercial strategy.

Collaborate with the Pricing Manager on client risk segmentation and discount/rebate structures.

Support the Sales team with guidance on customer onboarding and account management.