Account & Relationship Management

**Job description**
- Lucrative earning potential: Sales = high pay, bonuses
- Career development opportunities: Learn, grow, advance career
- Mission-driven company: Sustainable food, positive impact

**PURPOSE STATEMENT**

The Account Manager is responsible for building and maintaining great customer relationships and making sales in a way that makes our customers happy and the business thrive. Real Friends is a reputable company with a strong brand presence in the Northern NSW area. As a Sales Account Manager, you'll have the opportunity to work with a highly skilled team and learn from experienced professionals in the industry. There may also be opportunities for career progression within the company, allowing you to take on greater responsibilities and advance your career.

**TASKS & RESPONSIBILITIES**

**General Responsibilities**
- Grow sales and distribution within an already established customer base across Cafe, restaurant, hotel and independent retail
- Identify and negotiate sales opportunities throughout the territory
- Establish and create new business opportunities through cold-calling
- Adhere to individual KPI's and set sales targets with your Manager
- Work to manage your monthly call plan and growing accounts
- Assist with key account and distributor management
- Assist in the launch of new products to market
- Merchandise and activate promotional plans with customer
- Set up new customer accounts in conjunction with Real Friends colleagues as needed
- Share Real Friends terms & conditions with new customers, sharing how Real Friends operates and likes to build relationships with your valued customers
- Share product information, samples and pricing with customers
- Close sales and ask for the orders in a helpful and professional way
- Complete / update the CRM system with accurate and timely customer information
- Communicate special customer requests or needs to other Real Friends team members to make sure dealing with Real Friends is a great experience
- Take care of company equipment and assets
- Display a positive mental attitude and enthusiasm for your job
- Provide appropriate and necessary reporting and record keeping to assist others to do their jobs well
- Have an open approach to giving and receiving helpful feedback
- Keep an eye out for and suggest ways to make improvements within the business
- Act as a leader within the business by helping to mentor and develop others when comfortable in your job
- Undertake other tasks as assigned by management when required

**WH&S and Compliance (same for all employees)**
- Ensure compliance and adherence to Work Health & Safety standards in relation to your own self care and care of others in line with Company policies
- Ensure that all activity under your control is conducted in an ethical manner and is consistent with Company policies, procedures and legislative requirements and implemented in a manner which protects the Company’s interest and reputation

**Principles of our interactions**:
**Key Results Areas**

**Customer satisfaction measures**
- Keep external customer complaints to a minimum : year on year trend down
- Customer retention - keep our customers happy and on board with us
- Keep our customers happy - get new sales to meet budget
- Keep internal customers (colleagues) complaints to a minimum - be a great teammate

**Self & Team measures**
- Behave using our principles and REAL FRIENDS as a guide
- Adhere to Company, WHS & HR Policies & Procedures to keep yourself and others safe
- Do any training as agreed to with your Manager
- Always try to do good for our customers and fellow team members

**Business Process Measures**
- Get back to customers or prospective customers within an agreed timeline.
- Attend work on time to meet with customers as planned and to assist them meet their timetables
- Complete tasks in line with promises made to customers
- Record customer data in Salesforce as requested by your Manager

**Financial Measures**
- Meet sales targets as agreed - existing and new sales
- Manage expenses by keeping errors to a minimum

**Skills, Knowledge and Experience (**Required)
- Previous experience in a sales role
- A passion for great customer service which includes the ability to build great customer relationships both in person and over the phone
- Happy to ask for the order and close sales
- Great ability to organise yourself to work independently and efficiently
- An eye for detail
- A highly developed ability to work well both as a team member and on your own
- A clean drivers licence
- A commitment to followup and follow through to resolve issues and complete processes

**Desirable**
- Familiarity with Salesforce platform

**Daily working relationships will be with**:

- Sales manager (manager)
- Sales team (peers)
- Salesforce system specialist
- Operations Manager & team
- Drivers
- Trendy cafe/retail customer base
- New and upcoming distribution company

**Scope of the role**
- Refer credit amount