Strategic Credit Lead

3 days ago

Byron Bay, Australia beBeeLeader Full time $90,000 - $125,000
Job Overview

We are seeking a strategic leader to head our credit and collections team.

Key Responsibilities:
  • Lead the Credit and Collections team on a daily basis
  • Develop and refine performance metrics across credit, collections, and rebate processes; review regularly to adapt to business changes
  • Support training and development of the team in regulatory and market developments
  • Collaborate with operational and sales management to successfully collect customer accounts
  • Foster a culture of continuous improvement by identifying pain points and embedding process enhancements
Credit Management & Risk Oversight:
  • Develop and implement tailored credit policies and procedures for B2B and B2C segments
  • Conduct thorough credit assessments and approval processes for new accounts, particularly home builders and commercial clients
  • Monitor exposure and mitigate credit risks through proactive ledger management and structured terms
  • Oversee the accounts receivable ledger
Accounts Receivable & Collections:
  • Manage the AR ledger and ensure timely invoicing, collections, and reconciliations
  • Work closely with internal stakeholders (e.g. Sales, Customer Service) to resolve disputes quickly and professionally
  • Maintain and improve cash flow by reducing DSO and aged debt levels
Rebate Recovery & Scheme Management:
  • Manage the end-to-end process of rebate collection from government schemes
  • Liaise with Approved Certificate Providers (ACPs) and utilize dedicated platforms to ensure documentation is timely, accurate, and compliant with State/Territory rules
  • Stay up-to-date with changes to renewable energy programs and their impact on collections and eligibility
Dispute Resolution & Compliance:
  • Oversee customer disputes including NCAT cases and other tribunals
  • Ensure compliance with Australian Consumer Law and industry-specific codes, particularly for solar and energy products
  • Maintain accurate records for audit and regulatory purposes
Stakeholder Engagement:
  • Partner with the CFO to align credit terms with commercial strategy
  • Collaborate with the Pricing Manager on client risk segmentation and discount/rebate structures
  • Support the Sales team with guidance on customer onboarding and payment arrangements

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