Business Assurance Manager
3 weeks ago
At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleThis is an exciting opportunity to join our Complaints, Remediation & Events Assurance team as a Business Assurance & Controls Manager. As a key member of our team, you'll play a crucial role in supporting the Customer Resolution, Remediation & Assurance Portfolio, as well as assisting in the E2E value chain oversight and accountability.
Key Responsibilities- Support and contribute to E2E value chain risk assessments, risk related change management, events management, controls design, and general assurance advice.
- Collaborate with multiple stakeholders across the E2E value chain to develop effective operational risk management solutions.
- Analyse and assess a broad range of data to provide value-add insights and support critical business decisions.
- Develop and maintain relationships with stakeholders across the value chain through a collaborative approach.
- Provide control objectives and compliance support, including value chain controls relied upon by the businesses.
- Support the business in actioning outcomes of thematic reviews and deep dives by Line 2 and 3, and other hot spots identified through trend analysis.
- Support and advise in the event of internal Audit reviews that span a single portfolio or value chain.
- Maintain and manage risk data completeness and quality in NFR Hub.
- Coordinate and manage data for NFR Hub reporting.
- Support the E2E value chain with reviewing their risk profiles and control environment, overseeing and supporting risk treatment plans, and regular risk reviews.
- Provide guidance to the Business on how to conduct change risk impacts and risk assessments, and how to manage risks related to change implementation.
- Risk advisory support to the Business with making informed decisions on risk management.
- Work with the Business and Control Owners to develop remediation plans and effective controls.
- Experience in risk management, compliance, or internal/external auditing.
- Ability to collaborate with multiple stakeholders across the E2E value chain.
- Strong analytical skills and ability to develop and use insights to identify opportunities to better balance risk with customer propositions.
- Desire to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities.
- Willingness to look at things differently, effectively challenge the status quo, and innovate the Customer Resolution and Remediation Assurance solutions and service provided to the Retail Division.
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch, and we celebrate the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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