Business Assurance Manager
2 months ago
We are seeking a highly skilled Business Assurance Manager to join our Complaints, Remediation & Events Assurance team. As a key member of our team, you will play a critical role in supporting the Customer Resolution, Remediation & Assurance Portfolio, as well as assisting in the E2E value chain oversight and accountability.
Key Responsibilities- Support and contribute to E2E value chain risk assessments, risk-related change management, events management, controls design, and general assurance advice.
- Collaborate with multiple stakeholders across the E2E value chain to develop effective operational risk management solutions.
- Analyse and assess a broad range of data to provide value-added insights and support critical business decisions.
- Provide control objectives and compliance support, including value chain controls relied upon by the businesses.
- Support the business in actioning outcomes of thematic reviews and deep dives by Line 2 and 3, and other hotspots identified through trend analysis such as events management.
- Maintain and manage risk data completeness and quality in NFR Hub.
- Coordinate and manage data for NFR Hub reporting.
- Support the E2E value chain with reviewing their risk profiles and control environment, overseeing and supporting risk treatment plans, and regular risk reviews.
- Provide guidance to the Business on how to conduct change risk impacts and risk assessments, including CRMA/ORAs, and how to manage risks related to change implementation.
- Risk advisory support to the Business with making informed decisions on risk management.
- Work with the Business and Control Owners to develop remediation plans.
- Support the Business and Control Owners in developing effective controls both in the business and for the E2E risk management to manage key risks.
- Identify and develop opportunities to automate and simplify the controls environment.
To succeed in this role, you will ideally bring:
- Experience in risk management, compliance, or internal/external auditing.
- Ability to collaborate with multiple stakeholders across the E2E value chain to develop effective operational risk management solutions.
- Able to develop and use analytical insights and data across the E2E value chain to identify opportunities to better balance risk with customer propositions and help drive critical business decisions.
- A desire to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities.
- Willingness to look at things differently, effectively challenge the status quo, and innovate the Customer Resolution and Remediation Assurance solutions and service provided to the Retail Division.
- Strong stakeholder engagement skills and ability to build relationships across the value chain through a collaborative approach.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
We're a diverse bunch at ANZ, doing different things in different roles, locations, and communities. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
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