Business Assurance
6 days ago
About the Opportunity
Are you passionate about ensuring the integrity of our business operations? Do you thrive in a fast-paced environment where no two days are the same? As a Business Assurance & Controls Specialist in our Complaints, Remediation & Events Assurance team, you will play a key role in supporting the Customer Resolution, Remediation & Assurance Portfolio, as well as assisting in the E2E value chain oversight and accountability.
You will be responsible for supporting and contributing to the E2E value chain risk assessments, risk-related change management, events management, controls design, and general assurance advice. This involves continuous touchpoints with key business stakeholders to understand risk and controls data outside the CR&R Portfolio, investigation of data quality anomalies, and identification of data trends and hotspots in relation to the E2E process/value chain.
As a Business Assurance & Controls Specialist, you will be part of a dynamic team that works closely with stakeholders across the E2E value chain to develop effective operational risk management solutions. You will analyze, assess, and report a broad range of data to provide value-added insights and support the business in actioning outcomes of thematic reviews and deep dives by Line 2 and 3, and other hotspots identified through trend analysis such as events management.
Key Responsibilities
- Facilitating and participating in Risk Management Forums (RMFs) including preparation and presentation of specialist content for the E2E forums (example ERGF, CGF, CAF etc)
- Holding workshops and developing risk solutions across multiple portfolios/stakeholders
- Building and maintaining relationships including influencing stakeholders across multiple portfolios to uplift the E2E risk and control environment
- Analyzing, assessing, and reporting a broad range of data to provide value-added insights
- Providing control objectives and compliance support (including support of control design) including value chain controls relied upon by the businesses
- Supporting the business in actioning outcomes of thematic reviews and deep dives by Line 2 and 3, and other hotspots identified through trend analysis such as events management
- Maintaining and managing risk data completeness and quality in NFR Hub
- Coordinate and manage data for NFR Hub reporting
- Supporting the E2E value chain with reviewing their risk profiles and control environment. Overseeing and supporting the E2E value chain with risk treatment plans. Overseeing and supporting the E2E value chain with regular risk reviews (e.g., High/Extreme risk reviews, etc.)
- Providing guidance to the Business on how to conduct change risk impacts and risk assessments (including CRMA/ORAs) and how to manage risks related to change implementation
- Risk advisory support to the Business with making informed decisions on risk management
- Working with the Business and Control Owners to develop remediation plans
- Supporting the Business and Control Owners in developing effective controls both in the business and for the E2E risk management to manage key risks
- Identifying and developing opportunities to automate and simplify the controls environment
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