Network System Administrator

16 hours ago

Sydney, New South Wales, Australia beBeeCommunication Full time $100,000 - $120,000

Network Operations Role

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About the Job:

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The Network Operations team is responsible for managing and maintaining our IT infrastructure. We are seeking a skilled Network Operations professional to join our team.

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Key Responsibilities:

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  • Monitor technology platforms through event management and monitoring tools, escalating problems as required.">
  • Create and manage trouble tickets, network alarms, and rectify faults according to internal fault management procedures, ensuring service level agreements are achieved.">
  • Manage technology escalations from business users relating to networking issues until resolution.">
  • Monitor various elements of the network with the assistance of multiple Network Management Systems.">
  • Coordinate, support, and troubleshoot IT systems.">
  • Be the point of contact for coordination on all critical and major outages; produce informative communications and briefings for internal and external stakeholders.">
  • Collaborate with internal and external teams for IT Infrastructure, IP Broadcast, Broadcast, Technology platforms, planned events, and unplanned issues.">
  • Liaise with internal stakeholders, customers, service partners, site owners, and vendors to resolve major problems.">
  • Collaborate and coordinate planned change management activities across infrastructure groups.">
  • Assist with change management processes for planned outages, network hazards, and permits to work.">
  • Undertake maintenance checks and tasks on network elements and supporting systems.">
  • Contribute to the maintenance and development of customer-facing tools and backend support systems.">
  • Maintain accurate details of any new or ongoing problems in operational tracking databases.">
  • Manage event communications to IT Help Desk and IT Operational management.">
  • Complete project work or additional tasks as requested by the Operations Manager.">
  • Assist Technology support departments when required.">
  • Proactively support customer care groups with any IT Infrastructure related faults or failures that support our customers.">
  • Clear and concise communication to stakeholders when major outages occur.">
  • Maintain and update operational processes on a regular basis.">
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Requirements:

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  • Strong logic skills and able to collate and interpret data from various sources.">
  • An intelligent and logical approach to problem solving and incident management.">
  • Able to manage multiple demands and events while maintaining a high level of quality.">
  • Experience in Information Technology Network troubleshooting and problem solving in an enterprise environment.">
  • Previous experience in a Network Operations Centre or similar position preferred.">
  • Demonstrated tolerance for high volume workload and multi-tasking abilities.">
  • Working knowledge of ITIL practices.">
  • Excellent computer skills using MS Office, SharePoint, Teams, and Excel.">
  • Tertiary education or Information Technology related qualification preferred.">
  • Strong customer focus.">
  • Requirement to work a rotating shift roster including regular night and weekend shifts.">
  • ITIL certification is preferred but not mandatory.">
  • Experience with Broadcast/Network Management systems in an operational environment is desirable.">
  • Proficiency in the use of Event Management Systems and Service Management Platforms (ServiceNow) will be highly regarded.">
  • Excellent organisational skills.">
  • Availability to work afternoon and weekend shifts with occasional overtime shifts as required.">
  • Strong documentation, analytical, and problem-solving skills.">

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