Customer Support Specialist

1 day ago

Newcastle, New South Wales, Australia beBeeAdministrative Full time $85,000 - $110,000

Are you an administrative professional looking for a new challenge? This Service Coordinator role is the perfect opportunity to showcase your organisational skills and passion for delivering exceptional customer service.

Job Description

In this key support position, you will play a vital role in ensuring our customers have a seamless experience. You will coordinate inspections, schedule trades and ensure optimal utilisation of our serviceperson's time.

  • Coordinate calendars for our Serviceteam including organising appointments and ensuring smooth communication with internal and external stakeholders.
  • Issue and maintain service reports, order materials and process returned onsite paperwork with efficiency and attention to detail.
  • Develop strong relationships with colleagues and external partners to drive business success.

Key Responsibilities:

This is a highly organised and customer-focused role which requires effective communication, administration and interpersonal skills. If you are a self-motivated individual with excellent time management and problem-solving skills, we would love to hear from you

About You

  • Have a passion for delivering exceptional customer service.
  • Be highly organised and able to manage competing priorities.
  • Demonstrate excellent communication and interpersonal skills.
  • Have intermediate knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
  • Be flexible and adaptable to changing work requirements.

Our Benefits

  • Discounts on building a home with any of our brands.
  • Income protection insurance – 100% funded by us.
  • Purchased leave – opportunity to apply for up to 2 weeks extra leave each year.
  • Up to 12 weeks paid parental leave for primary carers.
  • Employee assistance program to support mental, financial and physical wellbeing.
  • A huge catalogue of online learning and ongoing professional development programs.

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