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Technical Expert Support Specialist

3 weeks ago

Perth, Western Australia beBeeTechnical Full time $90,000 - $120,000
Role Overview

This technical support role empowers customers to achieve business success through exceptional support experiences. The ideal candidate will collaborate with cross-functional teams to deliver seamless customer service and leverage AI technology to resolve complex technical issues.

The position offers flexible working arrangements, including the option to work from home up to 50% of the time. However, shift-based work may be required depending on business needs.

Key Responsibilities
  • Technical Resolution: Investigate, own, and solve complex customer technical issues, acting as a trusted advisor while collaborating across teams and leveraging troubleshooting tools.
  • Knowledge Sharing: Lead community building and share expertise through readiness programs, technical coaching, and mentoring.
  • Professional Growth: Develop technical and professional proficiency to address complex customer issues through training and readiness initiatives.
  • Product/Process Enhancement: Collaborate with engineering and supportability teams to identify product defects and develop automation techniques and diagnostic tools for improvement.
Required Skills and Qualifications

Required:

The candidate must be an Australian citizen residing in Australia.

5+ years of technical support, consulting, or IT experience OR a Bachelor's degree in Computer Science, Information Technology, or a related field AND 3+ years of technical support, consulting, or IT experience.

Windows System Administration and Configuration require a good basic understanding of:

  • Registry
  • Windows Activation
  • Windows Setup and Upgrade
  • Windows Update
  • Windows Security (TPM, BitLocker, MBAM, WDAC)

Desirable skills include:

  • Experience managing Windows Update for Business, including compliance and deferral policies.
  • Proficiency in Windows Setup & Upgrade scenarios (in-place upgrades and clean installs).
  • Familiarity with Windows Activation processes and troubleshooting.
  • Knowledge of BitLocker encryption and TPM management.
  • Familiarity with Windows Defender Application Control and Smart App Control.
  • Familiarity with OS deployment tools and methodologies (e.g., MDT, SCCM, Autopilot).
  • Understanding of compliance management and policy enforcement in enterprise environments.
  • Hands-on experience with Microsoft Intune and Azure AD.
  • Solid grasp of networking fundamentals relevant to Windows servicing and deployment.
Security and Citizenship Requirements

Ability to meet security screening requirements, including verification of Australian citizenship and passport verification where necessary.

Additional Information

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family status, gender identity, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, ethnicity, religion, sex, sexual orientation, or any other characteristic protected by local laws.