Remote Travel Support Professional

1 day ago

Gold Coast, Queensland, Australia beBeeTravel Full time $55,000 - $70,000

We are currently seeking a friendly and dependable online travel support professional to join our fully remote team.

Job Description:

In this role, you'll assist clients with their travel questions, troubleshoot issues, and help manage reservations.

Responsibilities:
  • Customer Support: Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information.
  • Reservation Assistance: Help clients with new bookings, itinerary changes, cancellations, and travel updates.
  • Problem Resolution: Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.
  • Documentation: Maintain detailed records of client communications, booking changes, and resolutions provided.
  • Supplier Coordination: Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed.
  • Knowledge Updates: Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.
  • Upsell Opportunities: When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.
  • Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.

Requirements:

Previous customer service or support experience, strong written and verbal communication skills, calm under pressure and solution-focused, comfortable using online tools, booking platforms, and CRM systems, self-motivated and able to manage time efficiently in a remote setting, passion for helping others and an interest in travel.

Benefits:

This role offers a unique opportunity to work in a fully remote environment, collaborate with a dynamic team, and develop your skills in a fast-paced industry.

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