Remote Travel Support Specialist

16 hours ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $45,000 - $72,000
Job Description

We are seeking a customer support specialist to join our remote team.

As a key member of our team, you will assist clients with travel questions, troubleshoot issues, and help manage reservations.

You will play a crucial role in ensuring each traveler feels supported, informed, and confident throughout their journey.

Key Responsibilities:
  • Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information.
  • Help clients with new bookings, itinerary changes, cancellations, and travel updates.
  • Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.
  • Maintain detailed records of client communications, booking changes, and resolutions provided.
  • Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed.
  • Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.
  • Recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.
  • Reach out to clients after their trips to ensure satisfaction and build long-term relationships.
Requirements

• Previous customer service or support experience is preferred.

• Strong written and verbal communication skills.

• Calm under pressure and solution-focused.

• Comfortable using online tools, booking platforms, and CRM systems.

• Self-motivated and able to manage time efficiently in a remote setting.

• Passion for helping others and an interest in travel.

• Bilingual is a plus, but not required.

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