HCP Case Manager Role

4 days ago

Melbourne, Victoria, Australia beBeeCare Full time $80,000 - $90,000

Job Summary:

We are seeking a dedicated and experienced Care Coordinator to join our dynamic team.

The successful candidate will be responsible for participating in continuous quality improvement activities, conducting post-discharge follow-up to assess patient progress, addressing concerns, and preventing readmissions. They will also generate reports on key performance indicators, client outcomes, and other relevant metrics.

Able to analyze data to identify trends, areas for improvement, and opportunities for optimization, the ideal candidate will manage the referral process, including receiving and processing referrals from healthcare professionals or agencies. Ensuring timely communication and coordination with referring entities, they will maintain accurate and up-to-date client records, including care plans, assessments, and communication logs.

Apart from these responsibilities, the successful candidate will ensure compliance with privacy regulations and organizational policies. Collaborating with physicians, nurses, therapists, and other healthcare professionals to optimize patient outcomes, they will participate in interdisciplinary team meetings to discuss and plan patient care.

Maintaining regular communication with clients and their families to assess satisfaction and address concerns, the ideal candidate will communicate with care providers to ensure they are well-informed about the clients' needs and preferences. Working closely with healthcare professionals, such as nurses and therapists, to coordinate care plans, the successful candidate will contribute to the delivery of high-quality care services.

This is an exciting opportunity for a motivated and detail-oriented individual to make a real difference in the lives of our clients.

Key Responsibilities:

  • Participate in continuous quality improvement activities
  • Conduct post-discharge follow-up to assess patient progress, address concerns, and prevent readmissions
  • Generate reports on key performance indicators, client outcomes, and other relevant metrics
  • Analyze data to identify trends, areas for improvement, and opportunities for optimization
  • Manage the referral process, including receiving and processing referrals from healthcare professionals or agencies
  • Ensure timely communication and coordination with referring entities
  • Maintain accurate and up-to-date client records, including care plans, assessments, and communication logs

Qualifications:

To be successful in this role, you will need:

  • 1 + year experience as a HCP case manager
  • Preferred Bachelor's degree in Nursing (However if you are an EN with good exposure in HCP funding we still encourage you to apply)
  • Previous experience in care coordination or a related role in the healthcare industry
  • Strong organizational, communication, and interpersonal skills
  • Knowledge of home care regulations and industry best practices
  • Ability to handle and resolve conflicts effectively
  • Proficient in computer applications, including Microsoft Office and care management software
  • CPR and First Aid certification

Benefits:

In addition to a competitive salary, we offer:

  • Training in all CRM systems
  • Professional development and upskilling opportunities
  • Free Employee access to Ausmed training platform to upskill and cover your CPD obligations
  • Rewarding community-based organizational /Rn role
  • Recognition and awards for your contributions

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