Resource Optimization Expert

2 days ago

Brisbane, Queensland, Australia beBeeAdviser Full time $85,000 - $110,000
Workforce Planning Specialist

Key Responsibilities:

  • Provide strategic advice and information to stakeholders on rostering plans to ensure their understanding of inputs and future or projected recommendations to support informed operational decisions.
  • Collaborate with the Workforce Planning team to develop accurate and timely short- and long-term resource plans, including schedules and rosters, using forecast data and available resources.
  • Offer recommendations about possible options to ensure business objectives are met.
  • Support staff in-person and remotely with basic (level one) service desk support and manage equipment inventory using an asset management register.
  • Utilize independent judgement to conduct moderately complex routine reporting analysis, identify operational trends and exceptions, and prepare reports highlighting key variances from individual business unit performance targets.

Requirements:

  • Background in customer service, administration or operational support roles is required.
  • Ability to analyse data and generate reports is essential.
  • Strong communication, problem-solving and organisational skills are necessary.
  • Ability to provide basic technical support to frontline staff, and a proactive approach to identify and escalate staffing or operational risks is crucial.
  • Experience in workforce management, forecasting or resource planning would be highly regarded.
  • Knowledge of Genesys Cloud would be advantageous.

Benefits: This role offers opportunities for professional growth and development, as well as a chance to make a meaningful contribution to the organisation's success.

What We Offer: In addition to a competitive salary and benefits package, we offer a supportive and collaborative work environment, and opportunities for career advancement.

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