Customer Service Team Lead

4 weeks ago

Melbourne, Victoria, Australia Australia Head Office Full time

About the Role

We are seeking a dynamic and experienced Customer Service Team Leader to join our leadership team at Australia Head Office. This role is pivotal in driving customer centricity, process enhancement, and continuous improvement across the region.

Key Responsibilities

  • Lead and inspire your team to consistently exceed customer expectations.
  • Manage and resolve escalated customer issues efficiently and effectively.
  • Foster a culture of continuous improvement and high morale to enhance team performance and customer satisfaction.
  • Oversee team performance, identify training needs, and support professional development to ensure team success.
  • Collaborate with internal and external stakeholders to ensure smooth operations.

About You

  • Proven experience in a customer service supervisory or team leader role within a contact center or similar environment.
  • Demonstrated ability to lead a team and achieve customer service targets and KPIs.
  • Strong problem-solving and negotiation skills with a results-driven mindset.
  • Excellent communication skills, both written and verbal.
  • Resilient and adaptable, thriving in a fast-paced and evolving work setting.

What We Offer

  • Excellent career development, training, and advancement opportunities.
  • The chance to lead and develop a team, making a meaningful impact on our business.
  • A supportive and inclusive work environment.
  • Attractive employee perks and benefits, including share schemes and discounts across our brands.

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