Customer Service Officer

13 hours ago


Pinkenba, Queensland, Australia Cement Australia Full time
About the Role

We are seeking a Customer Service Officer to join our Supply Chain & Logistics team at Pinkenba. This is a permanent, full-time role within the National Customer Service Team for our bulk products.


In this position, you will be the first point of contact for our customers, handling inquiries and issues via phone and email. Your days will be busy as you assist customers with placing orders, raising queries, and resolving account activity. You will need to utilise your skills and knowledge to investigate and resolve complex issues, often requiring collaboration with key stakeholders.


Duties and Responsibilities

  • Process orders and handle customer service activities via phone and email
  • Liaise with other departments to ensure seamless service to our customers
  • Investigate, resolve, and respond to customer queries in a timely manner
  • Provide proactive communication regarding deliveries and transportation issues
  • Support other business areas with queries regarding product availability and invoicing

Requirements

  • Previous experience in a phone and email-based customer service role
  • Ability to thrive in a high-volume order processing environment and maintain resilience
  • Excellent communication and negotiation skills
  • Ability to learn and pick up new things quickly and easily
  • Capacity to maintain and develop customer relationships
  • Strong eye for detail, even in busy situations
  • Proficiency in Microsoft Office suite and SAP
  • Experience in the transport/logistics industry is a plus

About Us

Cement Australia is a leading supplier of cementitious products and services in Australia. We offer a collaborative and diverse team environment, supportive management, and opportunities for career growth.


We are committed to creating a safe, healthy, productive, and sustainable business, and we are looking for like-minded professionals who share our values.



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