Cost Optimisation Manager

1 week ago

North Lakes, Queensland, Australia Auto & General Full time

Role Overview

The Cost Optimisation Manager will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes.

This role will be responsible for analysing and identifying areas of improvement in claims handling, reducing costs, minimising leakage including fraud detection, enhancing third-party customer experience and expediting the settlements and recovery process.

Main Responsibilities

  • Conduct thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs and areas for improvement to improve overall claim outcomes.
  • Work with key stakeholder groups across the business to identify automation opportunities, implement digital solutions and leverage technology to enhance efficiency, reduce costs and improve claim outcomes.
  • Develop performance metrics and implement tracking systems to monitor the effectiveness of process optimisation initiatives.
  • Foster effective relationships with key stakeholders to support engagement and effective optimisation outcomes.
  • Provide process training and support to team members, including leading change management efforts, identifying training needs and ensuring that employees are adequately prepared to adopt the new ways of working.
  • Utilise data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiatives.

About You

We are looking for an experienced professional with 3-5 years of Motor Claims and/or Process Optimisation experience preferably within a personal insurance context. You should have a well-developed understanding of legislative, regulatory and compliance obligations to operate in Motor Claims. Additionally, you should possess excellent analytical, problem-solving and decision-making skills with exceptional communication & interpersonal skills.

Your Benefits

  • Estimated salary: $120,000 - $150,000 per annum, based on location and experience.
  • Location: Our North Lakes office, providing a great work-life balance.
  • Award-winning company culture.
  • Ongoing learning and development opportunities.
  • Volunteer days, additional paid 'ME' day, paid parental leave and purchase additional leave options.
  • Discounts on insurance products and other retail services.

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