Person-Centred Active Support Team Lead

1 week ago

Adelaide, South Australia beBeeLeadership Full time $65,999 - $85,999
Service Coordinator Job Description

We are seeking a passionate and experienced Service Coordinator to lead our day-to-day operations and provide leadership direction to teams of Person-Centred Active Support Workers.

About the Role

The successful candidate will support individuals with complex psychosocial and forensic disability needs by enabling opportunities, fostering independence, and encouraging meaningful community connections.

Key Responsibilities
  • Coordinate responsive supports for NDIS participants with complex psychosocial and forensic disability needs, helping them work toward their individual goals.
  • Conduct regular and timely reviews of supports to maintain up-to-date knowledge of each participant's changing needs and ensure continuity of care.
  • Act as the first point of contact for participants and staff, fostering strong, respectful relationships with participants, families, teams, and external stakeholders.
  • Carry out regular home visits to ensure participant goals and needs are being met by well-supported, capable staff teams.
  • Conduct regular service quality and safety audits to uphold standards.
  • Ensure participant records, files, and support plans are accurate, up-to-date, and maintained in a timely manner.
  • Champion CLO's values, focusing on participant and staff engagement, health, safety, and wellbeing.
  • Address concerns and service issues promptly, escalating as needed to ensure satisfaction and appropriate responses.
Required Skills and Experience
  • Proven experience coordinating supports for individuals with psychosocial and/or forensic disability support needs.
  • Strong understanding of therapeutic service models, trauma-informed practices, and positive behaviour support.
  • Demonstrated commitment to person-centred, inclusive, and rights-based support approaches.
  • Excellent communication skills, along with strong administrative, multi-tasking, and problem-solving abilities.
  • Experience in independently managing site operations and service delivery, aligned with organisational policies and procedures.
  • Ability to lead by example, inspire trust and high performance within teams.
  • Proficiency in Microsoft Office and administrative systems that support effective service delivery.
  • Experience managing staff rosters, considering participant needs, risk management, and funding guidelines.
  • Willingness to participate in a rotating after-hours on-call roster.

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