Senior Enterprise Customer Engagement Specialist

2 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

Job Opportunity: Customer Success Manager

Role Overview

The ideal candidate for this position will be responsible for leading a team of Customer Success Managers, overseeing the current book of business in the ANZ ASEAN region. This includes managing the post-sales stages of onboard, use, and extend with enterprise customers as they adopt Autodesk solutions.

This role requires adopting and developing best practices to ensure our customers realize maximum value from their ongoing investment in Autodesk partnerships.

You will manage a high-performing team of Customer Success Managers and Associates, primarily in the AECO industry. The industry mix, team size, and country distribution may change as Autodesk evolves the Customer Success function.

A flexible working environment is offered, with this role based in Australia. We prefer candidates in Sydney, Brisbane, or Melbourne but are open to considering candidates from other locations in Australia.

In this position, you will collaborate with teams including Sales, Technical Sales, Technical Advisory, Autodesk Channel Partners, Technical Support, and Client Services to ensure customer value and growth within your book of business.

Candidates should be highly motivated, tenacious self-starters with a proven track record of building, motivating, and leading high-performing customer success teams. We seek someone who truly believes in the importance of Customer Success, value, and ROI-based strategies.

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