Customer Service Representative

1 month ago


Burwood, Victoria, Australia Penfold Motor Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Business Development Centre as a Client Communication Officer.

This is a fantastic opportunity to work with a national organisation with dealerships across VIC, NSW, QLD, and be part of a company that values its employees and provides a positive culture.

Key Responsibilities
  • Manage inbound and outbound calls, sales enquiries, internet leads, emails, live chat, and customer retention
  • Provide exceptional customer service and experience
  • Perform switchboard and reception-based phone functions
  • Complete various ad-hoc administration-based functions
  • Work towards KPIs and other performance outcomes
  • Participate in training and other learning and development opportunities
What We're Looking For
  • A self-motivated and determined individual who is committed to exceeding customer expectations
  • The ability to work in a fast-paced environment and autonomously meet targets and deadlines
  • A growth mindset and exceptional work ethics
  • A desire to present yourself in a corporate fashion
Benefits
  • Discounted Bupa Private Health Insurance
  • Employee Assistance Program (EAP)
  • Exclusive discounts with our Samsung Partnership Program
  • Discounted Gym memberships

At Penfold Motor Group, we value our employees and provide a positive culture driven by supportive teammates and management. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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