Customer Service Representative

3 weeks ago


Burwood, Victoria, Australia Telstra Full time

About the Role

We are seeking a highly motivated and customer-focused Retail Sales Consultant to join our team in Telstra Stores. In this role, you will have the opportunity to work with a variety of customers, identifying their needs and providing tailored solutions to meet their telecommunications requirements.

Responsibilities

  • Provide exceptional customer service to ensure a positive in-store experience for customers
  • Develop strong relationships with customers to understand their needs and preferences
  • Upsell and cross-sell Telstra products and services to customers
  • Meet sales targets and key performance indicators (KPIs) in a fast-paced retail environment
  • Participate in ongoing training and development to stay up-to-date on the latest products and services

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading telecommunications brand

Requirements

  • Excellent customer service skills and a strong ability to build relationships with customers
  • Strong sales and negotiation skills
  • Able to work in a fast-paced retail environment
  • High level of verbal and written communication skills
  • Able to work flexible hours, including evenings and weekends

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.

About Telstra

Telstra is a leading telecommunications company that provides a range of products and services to individuals and businesses across Australia.

Our Values

We value diversity, inclusion and respect, and are committed to creating a workplace culture that is welcoming and inclusive for all employees.



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