Residential Services Ambassador
3 weeks ago
Mirvac is seeking a highly skilled and customer-focused Residential Services Ambassador to join our team at LIV Munro, a premium Built to Rent asset located at Queen Victoria Markets. As the face of our on-site team, you will provide exceptional customer experiences and deliver the LIV Brand Promise by executing on the LIV Customer Charter commitments.
Key Responsibilities- Guide customers through the customer journey from initial inspection to move-in, building orientation, rental payment, and complaint support.
- Manage the resident move-in and out experience, including pre-move communications, apartment checks, arrival and orientation, pre-departure inspections, and condition reports.
- Support the leasing process in line with the Strategic Asset Plan to maximize returns and mitigate downtime, including conducting leasing inspections and actively engaging with residents on retention strategies.
- Implement the Resident Community Program for the asset and associated event calendar, promoting initiatives to deliver increased resident engagement and retention.
- Lead site inspections and work with the wider asset team to implement initiatives to drive excellence in presentation, performance, and safety standards.
- Conduct regular property inspections in accordance with the Residential Tenancies Act and other legislative requirements.
- Maintain a visible presence on-site and provide residents with an energetic, efficient, and memorable experience when responding to requests and resolving problems and concerns.
- Accurately log, triage, and respond to resident complaints and interactions, feedback, and requests to support customer NPS and ensure assignment to the appropriate person where escalation is required.
- Ensure accuracy of data across all systems to deliver customer insights and support data-led decision making.
- Support the onsite team with general administrative tasks and keep the office running smoothly as required.
- Actively contribute to project working groups across the business that deliver tangible outcomes for the division.
- Work collaboratively with team members and internal stakeholders to ensure system/data integrity, efficient information flow, and to drive portfolio-wide excellence and efficiencies through consistency of approach, reporting, and transfer of experiences and learnings.
- Champion the consistent application of the key Mirvac values, leading by example and promoting a high-performing and collaborative environment.
- 3+ years of experience in asset management or hospitality.
- Demonstrated experience in high-volume customer-facing and administrative roles is highly desirable.
- Experienced in dealing with customer complaints and solving problems with positive results.
- High level of IT proficiency, with Salesforce and StarRez experience desirable.
- The following certifications are desirable: Real Estate Agent or Assistant Agent License, First Aid Certificate, Responsible Service of Alcohol Certificate.
- A willingness to always go above and beyond and provide an exceptional experience to our residents.
- A customer-centric focus with the ability to develop and maintain exceptional stakeholder relationships and liaise with people at all levels.
- Exceptional organizational skills with the ability to prioritize work effectively, ensuring deadlines are achieved on time.
- Proactive and self-motivated mindset, with the ability to solve issues as they arise and improve system and process efficiencies and effectiveness.
- A commitment to quality, professionalism, confidentiality, and attention to detail.
- Exceptional communication (written & verbal) and interpersonal skills.
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Residential Services Ambassador
7 days ago
Melbourne, Victoria, Australia Mirvac Full timeOur Opportunity Mirvac is seeking a Residential Services Ambassador to join our Build to Rent asset team in Melbourne at LIV Munro located at Queen Victoria Markets. As the face of the property, you will initiate resident interaction and address their needs while assisting daily prospect follow up and assign leasing activities. Your responsibilities will...
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Residential Services Ambassador
4 weeks ago
Melbourne, Victoria, Australia Mirvac Full timeAbout the RoleMirvac is seeking a highly skilled and customer-focused individual to join our team as a Residential Services Ambassador. This is an exciting opportunity to work with our premium Built to Rent asset LIV Munro, based at Queen Victoria Markets.Key ResponsibilitiesProvide exceptional customer experiences and deliver the LIV Brand Promise by...
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Residential Services Ambassador
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Melbourne, Victoria, Australia Mirvac Full timeAbout the RoleMirvac is seeking a highly skilled and customer-focused Residential Services Ambassador to join our team at LIV Munro, a premium Built to Rent asset located at Queen Victoria Markets. As the face of our on-site team, you will be the first point of contact for customers and provide an exceptional customer experience by executing on the LIV...
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