Residential Services Liaison
2 weeks ago
Mirvac is a leading Australian property group dedicated to reimagining urban life. With over 50 years of experience, we've evolved from a small joint venture to a thriving ASX-listed property group that excels in sustainability, innovation, safety, and placemaking.
Our OpportunityWe're seeking a highly skilled Residential Services Ambassador to join our Build to Rent asset team in Melbourne at LIV Munro, located at Queen Victoria Markets. As the face of the property, you'll be responsible for initiating resident interaction, addressing their needs, and assisting with daily prospect follow-up and leasing activities.
Key Responsibilities- Ensure residents are warmly welcomed to the property and provided with exceptional service.
- Uphold service standards and public area presentation to meet brand and property standards.
- Develop in-depth knowledge of the property, its services, facilities, and the surrounding community.
- Actively engage with residents and visitors to ensure their satisfaction and that our service and product deliveries align with tenancy agreements.
- Effectively resolve resident issues and assist with enquiries in a professional manner, escalating, communicating, and following up promptly.
- Proactively engage with residents to identify opportunities to improve services and products of the property.
- Maintain public areas, offices, and back-of-house areas are stocked for operational needs.
- Ensure all outstanding and overdue accounts are followed up daily.
- Prepare apartments in accordance with brand standards for inspections and upcoming move-ins.
- Communicate with residents to schedule activities, including resident events, amenity bookings, inspections, move-in/out arrangements.
- Implement and actively improve the resident community program to maximize resident satisfaction and retention.
- Prepare for all inspection appointments, familiar with prospective resident apartment preferences and their profiles.
- Maintain communication and responses to a professional standard and with a solution-focused attitude.
- Support all service aspects of the property functions, especially Maintenance and Leasing, including resident communications.
- Supervise residents within the property, ensuring adherence to lease rules and conditions.
- Uphold a professional image and ensure property presentation to maintain a positive brand image and community representation.
- Adhere to Mirvac's 'Next Level' customer experience platform and provide timely responses to feedback received through all mediums.
The ideal candidate must have or be working towards a Certificate of Registration and possess moderate experience in the hospitality or property management industry, alongside a Real Estate License and Strata Management. A high level of competency with Microsoft Office is also required, as well as the ability to prioritize tasks and follow through to meeting expectations of multiple entities.
You will be a results-driven professional committed to customer service excellence, able to communicate effectively with internal and external customers of different levels and diverse backgrounds to develop strong relationships.
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Residential Services Liaison
1 week ago
Melbourne, Victoria, Australia Mirvac Full timeOur OpportunityWe are seeking a highly skilled Residential Services Liaison to join our Build to Rent asset team in Melbourne at LIV Munro located at Queen Victoria Markets. As the face of the property, you will be responsible for initiating resident interaction and addressing their needs while assisting daily prospect follow up and assign leasing...
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Residential Services Liaison
6 days ago
Melbourne, Victoria, Australia Mirvac Full timeOur OpportunityWe are seeking a highly skilled Residential Services Liaison to join our Build to Rent asset team in Melbourne at LIV Munro located at Queen Victoria Markets. As the face of the property, you will be responsible for initiating resident interaction and addressing their needs while assisting daily prospect follow up and assign leasing...
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Residential Services Liaison
1 month ago
Melbourne, Victoria, Australia Mirvac Full timeAbout MirvacMirvac is a leading Australian property group dedicated to reimagining urban life. With over 50 years of experience, we've evolved from a small joint venture to a thriving ASX-listed property group that prioritizes sustainability, innovation, safety, and placemaking.Our OpportunityWe're seeking a highly skilled Residential Services Ambassador to...
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Residential Services Liaison
1 week ago
Melbourne, Victoria, Australia Mirvac Full timeResidential Services Ambassador RoleMirvac is a leading Australian property group dedicated to reimagining urban life. We're seeking a highly skilled Residential Services Ambassador to join our Build to Rent asset team in Melbourne at LIV Munro, located at Queen Victoria Markets.As a key member of our team, you will be responsible for initiating resident...
-
Residential Services Liaison
1 month ago
Melbourne, Victoria, Australia Mirvac Full timeAbout MirvacMirvac is a leading Australian property group dedicated to reimagining urban life. With over 50 years of experience, we've evolved from a small joint venture to a thriving ASX-listed property group that prioritizes sustainability, innovation, safety, and placemaking.Our OpportunityWe're seeking a highly skilled Residential Services Ambassador to...
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Residential Services Liaison
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Melbourne, Victoria, Australia Mirvac Full timeAbout MirvacMirvac is a leading Australian property group dedicated to reimagining urban life. With over 50 years of experience, we've evolved from a small joint venture to a thriving ASX-listed property group that prioritizes sustainability, innovation, safety, and placemaking.Our OpportunityWe're seeking a highly skilled Residential Services Ambassador to...
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Residential Services Liaison
1 month ago
Melbourne, Victoria, Australia Mirvac Full timeAbout MirvacMirvac is a leading Australian property group dedicated to reimagining urban life. With over 50 years of experience, we've evolved from a small joint venture to a thriving ASX-listed property group that prioritizes sustainability, innovation, safety, and placemaking.Our OpportunityWe're seeking a highly skilled Residential Services Ambassador to...
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Residential Services Liaison
1 month ago
Melbourne, Victoria, Australia Mirvac Full timeAbout MirvacMirvac is a leading Australian property group dedicated to reimagining urban life. With over 50 years of experience, we've evolved from a small joint venture to a thriving ASX-listed property group that prioritizes sustainability, innovation, safety, and placemaking.Our OpportunityWe're seeking a highly skilled Residential Services Ambassador to...
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Residential Services Liaison
1 month ago
Melbourne, Victoria, Australia Mirvac Full timeAbout MirvacMirvac is a leading Australian property group dedicated to reimagining urban life. With over 50 years of experience, we've evolved from a small joint venture to a thriving ASX-listed property group that prioritizes sustainability, innovation, safety, and placemaking.Our OpportunityWe're seeking a highly skilled Residential Services Ambassador to...
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Melbourne, Victoria, Australia Mirvac Full timeAbout MirvacMirvac is a leading Australian property group dedicated to reimagining urban life. With over 50 years of experience, we've evolved from a small joint venture to a thriving ASX-listed property group that prioritizes sustainability, innovation, safety, and placemaking.Our OpportunityWe're seeking a highly skilled Residential Services Ambassador to...
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Residential Services Liaison
4 weeks ago
Melbourne, Victoria, Australia Mirvac Full timeAbout MirvacMirvac is a leading Australian property group dedicated to reimagining urban life. With over 50 years of experience, we've evolved from a small joint venture to a thriving ASX-listed property group that excels in sustainability, innovation, safety, and placemaking.Our OpportunityWe're seeking a highly skilled Residential Services Ambassador to...
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Melbourne, Victoria, Australia Mirvac Full timeAbout MirvacMirvac is a leading Australian property group dedicated to reimagining urban life. With over 50 years of experience, we've evolved from a small joint venture to a thriving ASX-listed property group that excels in sustainability, innovation, safety, and placemaking.Our OpportunityWe're seeking a highly skilled Residential Services Ambassador to...
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Melbourne, Victoria, Australia Mirvac Full timeAbout MirvacMirvac is a leading Australian property group dedicated to reimagining urban life. With over 50 years of experience, we've evolved from a small joint venture to a thriving ASX-listed property group that prioritizes sustainability, innovation, safety, and placemaking.Our OpportunityWe're seeking a highly skilled Residential Services Ambassador to...
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6 days ago
Melbourne, Victoria, Australia Mirvac Full timeOur OpportunityWe are seeking a highly skilled Residential Services Ambassador to join our Build to Rent asset team in Melbourne at LIV Munro located at Queen Victoria Markets. As the face of the property, you will be responsible for initiating resident interaction and addressing their needs while assisting daily prospect follow up and assign leasing...
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