Building Meaningful Connections

6 days ago

Melbourne, Victoria, Australia beBeeCareer Full time $80,000 - $100,000
Customer Service Representative

The role of a Customer Service Representative is to provide exceptional customer service by assisting customers with their banking needs, delivering consistent and customized experiences every step of the way.

This role is all about making a genuine difference through the work you do. You will be responsible for ensuring all customer details are accurate and up-to-date, demonstrating our Smarter Banking options to customers to help make their banking simple, easy and secure, undertaking ongoing training and development to enhance your career development, and being involved in every aspect of the customer journey by helping them find solutions to their financial needs through our products, services, and advice.

  • What you will bring:
  • - A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
  • - An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
  • - A keen eye for detail that ensures transactions are completed efficiently and accurately.
  • - An appreciation for inclusion and the diversity of our customers.

All new Customer Advisors receive NAB's tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities. More focus on you means you'll have support to develop and grow within the business, recognised and rewarded for your contribution.

Our people make us who we are. We believe in creating a workplace where everyone feels valued and appreciated for being their true authentic selves. With our focus on inclusion and diversity, we're constantly striving to redefine our standards of excellence and deliver exceptional outcomes that push the limits of expectations.

We know every day is different in our NAB branches and as well as providing great customer service, you will have the opportunity to gain leadership skills, develop your career path within the business and work in a diverse team environment. If you are interested in a career in financial services, starting as a Customer Service Advisor is the first step of many towards several career pathways.

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