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ICT Enterprise Service Manager Specialist for Canberra
1 month ago
Softlabs is seeking a highly skilled System Analyst to join their team in Canberra. As an ICT Enterprise Service Manager Specialist, you will play a crucial role in delivering IT service management solutions and providing expert advice on ITSM.
Job DescriptionThe successful candidate will have a minimum of 5 years' experience in undertaking similar roles within Commonwealth agencies or government departments. They will possess strong systems and business analyst skills, with expertise in Service Management Tool uplift.
In this position, you will work closely with customers, end-user representatives, and IT managers to produce deliverables. You will also operate with a high degree of independence, working under the broad guidance of a section director to deliver quality outcomes.
Key Responsibilities- Stakeholder engagement to elicit requirements
- Conducting end-user workshops to formulate requirements
- Collaboration with ITSM SMEs and leadership for business process requirements
- Documenting business requirements in epics, features, user stories, and acceptance criteria
- Capture non-functional requirements
- Analysis and documentation of as-is states, mapping to-be states, and respective data flows
- Contribution to user testing, reviewing UAT artefacts, and providing consultancy on requirements, use cases, and acceptance criteria
- Working with application vendor representatives for problem resolution
- Collaboration with project management teams regarding system deployment
- Minimum 5 years' experience in undertaking similar roles within Commonwealth agencies or government departments
- Systems and/or business analyst experience with Commonwealth agencies/government departments
- Systems and/or business analyst experience with Service Management Tool uplift
- Estimated salary: $120-$150 per hour (dependent on location)
- Auditable history
