ICT Project Manager for Enterprise Service Management
14 hours ago
About the Role:
SoftLabs is seeking a highly skilled ICT Project Manager to oversee the implementation of Enterprise Service Management solutions.
The successful candidate will utilise their expertise in IT Service Management to deliver quality outcomes, providing expert advice on ITSM and ESM software. They will collaborate closely with customers, end-user representatives, and IT managers to produce expected deliverables.
The ICT Project Manager will operate with significant autonomy, working under the broad guidance of a section Director to ensure the delivery of high-quality results. They will be required to make decisions independently, with some out-of-hours work possible.
Key Responsibilities:
- Stakeholder engagement to elicit requirements
- Conducting end-user workshops to formulate requirements
- Collaborating with ITSM SMEs and leadership for business process requirements
- Documenting business requirements in the form of epics, features, user stories, and acceptance criteria
- Capturing non-functional requirements
- Analysis and documentation of the as-is state, mapping the to-be state, and respective data flows
- Contributing to user testing, reviewing UAT artefacts, and providing consultancy on requirements, use cases, and acceptance criteria
- Working with application vendor representatives for problem resolution
- Collaborating with project management teams regarding system deployment
Mandatory Criteria:
- Minimum 5 years' experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia
- Systems and/or business analyst experience with Commonwealth agencies/Government Departments
- Systems and/or business analyst experience with Service Management Tool uplift
Weighted Criteria:
- Systems Analyst and/or Business Analyst experience with business improvement initiatives and business transformational projects
- Expert user of Visio, JIRA
- Good understanding of BPM tools (BPMN and UML)
- Experience supporting User Acceptance Testing
- Exceptional facilitation and stakeholder management skills
- Effective influencing, communication, negotiation skills
- ITIL Certification
Estimated Salary Range:
$120,000 - $150,000 per annum, depending on experience
This contract position offers an excellent opportunity to work with a leading technology consulting firm in Canberra, ACT.
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