ICT Project Manager for Enterprise Service Management

14 hours ago


Canberra, ACT, Australia Softlabs Full time

About the Role:

SoftLabs is seeking a highly skilled ICT Project Manager to oversee the implementation of Enterprise Service Management solutions.

The successful candidate will utilise their expertise in IT Service Management to deliver quality outcomes, providing expert advice on ITSM and ESM software. They will collaborate closely with customers, end-user representatives, and IT managers to produce expected deliverables.

The ICT Project Manager will operate with significant autonomy, working under the broad guidance of a section Director to ensure the delivery of high-quality results. They will be required to make decisions independently, with some out-of-hours work possible.

Key Responsibilities:

  • Stakeholder engagement to elicit requirements
  • Conducting end-user workshops to formulate requirements
  • Collaborating with ITSM SMEs and leadership for business process requirements
  • Documenting business requirements in the form of epics, features, user stories, and acceptance criteria
  • Capturing non-functional requirements
  • Analysis and documentation of the as-is state, mapping the to-be state, and respective data flows
  • Contributing to user testing, reviewing UAT artefacts, and providing consultancy on requirements, use cases, and acceptance criteria
  • Working with application vendor representatives for problem resolution
  • Collaborating with project management teams regarding system deployment

Mandatory Criteria:

  • Minimum 5 years' experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia
  • Systems and/or business analyst experience with Commonwealth agencies/Government Departments
  • Systems and/or business analyst experience with Service Management Tool uplift

Weighted Criteria:

  • Systems Analyst and/or Business Analyst experience with business improvement initiatives and business transformational projects
  • Expert user of Visio, JIRA
  • Good understanding of BPM tools (BPMN and UML)
  • Experience supporting User Acceptance Testing
  • Exceptional facilitation and stakeholder management skills
  • Effective influencing, communication, negotiation skills
  • ITIL Certification

Estimated Salary Range:

$120,000 - $150,000 per annum, depending on experience

This contract position offers an excellent opportunity to work with a leading technology consulting firm in Canberra, ACT.


  • ICT Project Manager

    1 month ago


    Canberra, ACT, Australia HiTech Group Full time

    Job Title: ICT Project ManagerWe are seeking a highly skilled ICT Project Manager to lead the delivery of critical ICT components for a major business case in a reputable Federal Government Department.Key Responsibilities:Lead the development and delivery of ICT solutions, ensuring alignment with business needs.Conduct stakeholder consultations to map user...

  • ICT Project Manager

    5 days ago


    Canberra, ACT, Australia HiTech Group Full time

    Federal Government ICT ProjectsWe are seeking skilled professionals to join our team in various high-impact ICT projects within the Federal Government department. These projects offer a chance to be part of small, agile, multi-disciplinary teams working on a range of initiatives, from large-scale digital projects to smaller internal-facing projects.The ideal...

  • ICT Project Manager

    3 weeks ago


    Canberra, ACT, Australia HiTech Group Full time

    ICT Delivery Manager OpportunityA leading Federal Government department is seeking an experienced ICT Delivery Manager to join a highly multidisciplinary team. The successful candidate will be responsible for engaging with internal and external stakeholders, providing excellent customer service, managing expectations, and delivering outcomes.The successful...

  • ICT Project Manager

    1 month ago


    Canberra, ACT, Australia PowerData Group Consulting Full time

    Job Title: ICT Delivery ManagerLocation: ACT or remoteJob Type: Full-timeCompany: PowerData Group ConsultingAbout the RoleWe are seeking an experienced ICT Delivery Manager to join our team in the Chief Information Officer Division (CIOD). The successful candidate will be responsible for leading cross-functional agile project teams delivering critical and...

  • ICT Project Manager

    1 month ago


    Canberra, ACT, Australia PowerData Group Consulting Full time

    Job Title: ICT Delivery ManagerLocation: ACT or remoteWe are seeking an experienced and motivated Delivery Manager to assist with major ICT projects in the Chief Information Officer Division (CIOD). The successful candidate will be responsible for leading cross-functional agile project teams, managing relationships with internal and external stakeholders,...

  • ICT Project Manager

    4 weeks ago


    Canberra, ACT, Australia PowerData Group Consulting Full time

    Job Title: ICT Delivery ManagerLocation: ACT or remoteWe are seeking an experienced and motivated Delivery Manager to assist with major ICT projects in the Chief Information Officer Division (CIOD). The successful candidate will be responsible for leading cross-functional agile project teams, managing relationships with internal and external stakeholders,...

  • ICT Project Manager

    1 month ago


    Canberra, ACT, Australia CYOS Solutions Full time

    Job Title: ICT Project Manager CYOS Solutions is seeking an experienced ICT Project Manager to lead the Compliance Management System (CMS) Project. The successful candidate will be responsible for managing the project from initiation to delivery, ensuring it is completed on time, within budget, and to the required quality standards.Key...

  • ICT Project Manager

    4 weeks ago


    Canberra, ACT, Australia PowerData Group Consulting Full time

    Job Title: ICT Delivery ManagerAt PowerData Group Consulting, we are seeking an experienced ICT Delivery Manager to join our team. This role will be responsible for leading cross-functional agile project teams delivering critical and complex programs of work.Key Responsibilities:Engage with internal and external stakeholders to provide excellent customer...

  • ICT Project Manager

    4 weeks ago


    Canberra, ACT, Australia CYOS Solutions Full time

    Job Title: ICT Project Manager CYOS Solutions is seeking an experienced ICT Project Manager to lead the Compliance Management System (CMS) Project. The successful candidate will be responsible for managing the project from initiation to delivery, ensuring it is completed on time, within budget, and to the required quality standards.Key...


  • Canberra, ACT, Australia HiTech Group Full time

    Job Summary: We are seeking an experienced Senior ICT Project Manager/ICT Project Manager to lead and deliver projects that may have an agency-wide impact. The successful candidate will be responsible for overseeing the management of the design, planning, development, implementation, and evaluation of project outputs.Key Responsibilities:Lead and deliver...


  • Canberra, ACT, Australia HiTech Group Full time

    We are seeking a skilled Senior ICT Project Manager to lead high-impact ICT projects in a Federal Government department. The successful candidate will have demonstrated experience in ICT projects within government or similar environments and strong capability in program management, service design, business analysis, or other areas listed above.The ideal...


  • Canberra, ACT, Australia HiTech Group Full time

    Exciting Opportunities in a Federal Government RoleWe are seeking skilled professionals for various high-impact ICT projects within the Federal Government department. These positions offer a chance to be part of small, agile, multi-disciplinary teams working on a range of projects, from large-scale digital initiatives to smaller internal-facing projects.Key...


  • Canberra, ACT, Australia HiTech Group Full time

    HiTech Group is seeking a seasoned ICT Project Manager to lead the delivery of critical ICT components for a major business case. This role requires a proactive leader with strong technical project management expertise.The successful ICT Project Manager will be responsible for:Developing and delivering ICT solutions that align with business needs.Conducting...

  • Project Manager

    3 weeks ago


    Canberra, ACT, Australia HiTech Group Full time

    Exciting Opportunities in Federal Government ICT ProjectsWe are seeking skilled professionals to join our team as Project Managers for various high-impact ICT projects within the Federal Government. These positions offer a chance to work on a range of projects, from large-scale digital initiatives to smaller internal-facing projects.The successful candidates...


  • Canberra, ACT, Australia HiTech Group Full time

    Exciting Opportunities in a Federal Government RoleWe are seeking skilled professionals for various high-impact ICT projects within the Federal Government department. These positions offer a chance to be part of small, agile, multi-disciplinary teams working on a range of projects, from large-scale digital initiatives to smaller internal-facing projects.Key...

  • ICT Project Manager

    4 weeks ago


    Canberra, ACT, Australia HiTech Group Full time

    Exciting Opportunity in Federal Government DepartmentWe are seeking an experienced ICT Delivery Manager to join our highly multidisciplinary team in a leading Federal Government department. The successful candidate will be responsible for engaging with internal and external stakeholders, providing excellent customer service, managing expectations, and...


  • Canberra, ACT, Australia HiTech Group Full time

    Job Summary:We are seeking an experienced Senior ICT Project Manager/ICT Project Manager to join our team. The successful candidate will be responsible for overseeing the management of project outputs, including design, planning, development, implementation, and evaluation.Key Responsibilities:Lead and deliver projects that may have an agency-wide...

  • ICT Project Manager

    1 month ago


    Canberra, ACT, Australia Exclaim IT Full time

    About the RoleWe are seeking an experienced Delivery Manager to join our team at Exclaim IT. As a key member of our ICT project team, you will be responsible for leading cross-functional agile project teams delivering critical and complex programs.Key ResponsibilitiesEngage with internal and external stakeholders to provide excellent customer service and...


  • Canberra, ACT, Australia HiTech Group Full time

    Exciting Opportunities in a Federal Government RoleWe are seeking skilled professionals to join our team in various high-impact ICT projects. These positions offer a chance to work on a range of projects, from large-scale digital initiatives to smaller internal-facing projects.Key Responsibilities:Lead and manage ICT projects within government or similar...

  • ICT Project Manager

    2 weeks ago


    Canberra, ACT, Australia Whizdom Recruitment Full time

    Job Title: ICT Project ManagerAbout the Role: This position is responsible for managing the risk, quality, and progress of a complex ICT project to organisational standards.Key Responsibilities:Project Team Management: Identify and organise appropriate resources to staff projects, ensuring effective communication and understanding of deadlines, assignments,...