Technical Services Manager

1 day ago

Sydney, New South Wales, Australia Government Business Group Full time

About Toll Group

Toll Group is a leading logistics and transportation company that provides a range of services to customers across the globe. With a presence in 27 markets and a network of 500 sites, we offer a comprehensive suite of solutions to meet the needs of our customers.

About Toll Helicopters:

Toll Helicopters is a specialist provider of helicopter services and training for government, defence, and civil sectors. With extensive experience in operations, training, and helicopter maintenance, our staff are highly experienced and well-trained aviation professionals.

The Role

We are seeking a Technical Services Engineer to join our team. This is a permanent position, working Monday to Friday. The preferred location for this role is Brisbane, with an alternative location in Sydney also available.

The Technical Services Engineer will provide technical intelligence, expert opinion, and in-depth analysis of airframe, engine, and systems architecture across the Toll Aviation aircraft fleet. Working within the airworthiness management team and collaborating with the maintenance engineering team, this role will collate, review, and analyze identified aircraft occurrences, then deliver centralized, effective, and efficient internal and external communication to ensure aircraft technical outcomes complement airworthiness management activities.

Key Responsibilities

  • Provide technical assessment and input to Leonardo, P&WC, and other manufacture's SBs and TBs as required
  • Analysis aeronautical product improvements as presented by varying OEMs, providing internal recommendations with focus on fleet enhancement, product obsolescence, and operational benefits
  • Acts as liaison between airframe/engine manufacturers and Toll Aviation for all engineering queries/requirements and provide specialist technical support to the engineering team
  • Maintain technical oversight of major repairs and their associate technical data, ensuring that fleet applicable is maintained and controlled
  • Assist with the coordination of aircraft modifications to meet operational requirements while leading technical projects that have a positive impact on reliability and availability
  • Contribute towards scheduled aircraft airworthiness reviews and aircraft quality assurance checks, draft reports, and provide actions on identified occurrence
  • Assist with the investigation of aircraft defects and any reporting of major defects to CASA

Skills & Experience

  • To be considered for this role, you will ideally hold an Aircraft Engineer Trade Qualification (or equivalent) along with a CASR Part 66 Licence with B1 and/or B2 with a AW139 and/or B412 type rating
  • Detailed knowledge of CASA regulatory requirements & processes as they pertain to the company Maintenance Control Manual, the relevant aircraft System of Maintenance and legislative framework for aircraft maintenance activities
  • Solid LAME experience within the aviation industry
  • Regulatory understanding of airworthiness management and maintenance control processes
  • Advanced technical, analytical, and critical thinking skills with proven attention to detail
  • Strong verbal and written communication skills and the ability to communicate effectively with a range of internal and external stakeholders
  • Experience managing a variety of projects through to completion
  • Problem solver and critical thinker looking to apply innovative solutions to improve operations
  • Ability to translate complex processes into simple written instructions or visual representations
  • Excellent communication skills, both written and oral
  • Analytical thinker with the ability to make sound fact-based decisions

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn, then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive, and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly, then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll, everyone is welcome, including those of all ages, ethnicities, genders, and abilities. To find out more about us, visit https://www.tollgroup.com/. You must be entitled to work in Australia and be prepared to undertake pre-employment checks, including a criminal history check and medical.

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