Technical Service Delivery Manager

5 days ago

Sydney, New South Wales, Australia Nexon Asia Pacific Full time
About the Role

We are seeking a highly skilled Technical Service Delivery Manager to join our team at Nexon Asia Pacific. As a key point of contact for major clients, you will be responsible for ensuring smooth service delivery through proactive monitoring, automation, and efficient ticket management.

Key Responsibilities
  • Maintain key client relationships and serve as the first point of contact and liaison
  • Manage major incidents, escalations, problem, change, and release management
  • Accountable for measuring, monitoring, and meeting service level targets
  • Streamline operations and provide an outstanding client experience through proactive monitoring and alerting, efficient ticket management, and automation of repetitive technical and process-driven tasks
  • Accountable for the successful onboarding of new managed services clients
  • Undertake continual risk management and service improvement initiatives for your areas of responsibility, including core platforms relevant to support services
  • Manage and review service quality to ensure the successful delivery of support services to key client accounts
  • Play a proactive role in fostering collaboration between Technology Services teams
Requirements
  • ITIL Certified
  • 3+ years background in Service Delivery
  • 2+ years commercial IT Management experience
  • Experience in a Managed Services Environment
  • Demonstrable experience with client and issue management
  • A technical background and maintained understanding of current technologies and solutions
About Nexon Asia Pacific

We offer a supportive work culture with the following benefits:

  • Tailored Work-Life Harmony: Embrace a personalised work experience with our Hybrid Working model, allowing you to balance professional success with personal well-being.
  • Unlimited Growth Potential: Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses. Your success is our priority.
  • Wellbeing and Belonging: Experience a culture that cares – from Mental and Physical Health initiatives, fun-filled Anniversary Celebrations, to engaging in Community Giving. We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives.

We are seeking motivated professionals passionate about business growth, innovation, and excellence. All candidates must have full permits to work in Australia. Aboriginal and Torres Strait Islander People are encouraged to apply.

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