Lead Guest Experience Specialist

5 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $62,000 - $86,000

The role of a Front Office Supervisor is key to ensuring that guests have an exceptional experience at our hotel. As the central point of contact for guests, you will be responsible for transforming their stay into a memorable one.

This is a varied role that includes check-ins, check-outs, and occasional reservations. However, the real excitement comes from creating friendships with guests and creating moments that they will cherish forever.

  • Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
  • Assist in conducting training for all Front Office employees.
  • Supervise front cashiers and help out with accounting problems.
  • Control hotel duty keys and floats whilst on duty.
  • Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.
  • Implement training programs for all employees, conduct induction and skills training.
  • Ensure department policies and procedures are understood by all employees and observed in tasks performed.
Qualifications and Skills

To excel in this role, you will require:

  • Excellent verbal and written communication skills.
  • A good understanding of OPERA Cloud, or other PMS systems.
  • The ability to work effectively as part of a team and to provide outstanding service to our guests.
  • Availability to work a 7 day rotating roster including late nights, weekends and public holidays.
Benefits

We offer a range of benefits to support your career development and well-being:

  • Discounted car parking and free dry cleaning.
  • Hotel discounts of up to 70% off worldwide holidays.
  • Access to Accor's industry-leading training platforms Accor Academy and Typsy.
About Us

We are an inclusive company that values diversity and promotes equal opportunities for all employees. We believe that everyone should feel welcome and supported in their workplace, and we strive to create an environment where everyone can thrive.

  • Lead Guest Experience Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeGuestExperience Full time $80,000 - $105,000

    Lead Guest Experience SpecialistThis role is an integral part of the store leadership team, responsible for delivering exceptional guest experiences in our stores every day.The Lead Guest Experience Specialist reports to the Store Manager and plays a vital role in building, managing, and developing team members. They create an environment where people feel...

  • Guest Experience Specialist

    9 hours ago

    Sydney, New South Wales, Australia beBeeGuest Full time $30 - $32

    Experience Manager PositionAt Salon Lane, a growing organisation, we are looking for a dynamic Guest Experience Specialist. This role is perfect for a flexible professional who is passionate about delivering exceptional service.About the RoleThe Guest Experience Specialist will be critical to the smooth day-to-day running of our sites, liaising with the...

  • Guest Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $57,991 - $67,396

    Guest Experience SpecialistThe Guest Experience Specialist plays a pivotal role in ensuring our guests have an exceptional stay. As part of our team, you will be responsible for delivering outstanding service and maintaining the highest standards of cleanliness in guest rooms.

  • Food And Beverage Attendant

    4 days ago

    Sydney, New South Wales, Australia Hospitality & Guest Experience Full time

    Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsWith spacious and thoughtfully designed rooms and suites, the Monarto Safari Resort caters to those seeking an escape from the everyday.Whether it's a family getaway or a romantic weekend, it serves as the perfect base for bringing...

  • Guest Experience Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeMotivated Full time $40,000 - $60,000

    Guest Experience SpecialistAt our company, our dedicated team members help create exceptional experiences for travelers worldwide.This role is responsible for maintaining high standards of cleanliness, comfort, and guest satisfaction in accommodation areas.The ideal candidate will thrive in a fast-paced environment, delivering excellent customer service and...

  • Guest Experience Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeService Full time $60,000 - $89,000

    Guest Experience Specialist\At our hotel, we're looking for a Guest Experience Specialist to deliver exceptional guest experiences. You'll be the first point of contact for our guests, setting the tone for their stay.\We have 517 refurbished rooms and 9 conference rooms. Our location next to Central Station makes us an attractive choice for a diverse market...

  • Guest Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $65,000 - $85,000

    Job Title: Guest Experience SpecialistThe primary role of the Guest Experience Specialist is to provide exceptional service to guests, ensuring a memorable experience that fosters long-term relationships between clients and JLL.Greets visitors, manages check-ins, and provides orientation at eventsCoordinates with security to maintain a safe...

  • Guest Experience Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $21,430 - $35,700

    Guest Experience SpecialistWe are seeking a charismatic and detail-oriented professional to join our front office team as a Guest Experience Specialist. This role is perfect for someone who enjoys delivering exceptional customer service and creating memorable experiences for our guests.Welcoming guests to the hotel and ensuring their stay is enjoyable and...

  • Guest Experience Lead

    3 days ago

    Sydney, New South Wales, Australia beBeeGuestExperience Full time $90,000 - $120,000

    Job Title: Guest Experience LeadThe role of a Guest Experience Lead is to deliver exceptional guest experiences while leading the front desk team. The ideal candidate will be calm, confident and have excellent communication skills.Key Responsibilities:Drive customer loyalty programs by creating personalized interactions and fostering long-term...

  • Guest Experience Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeExpert Full time $59,000 - $86,000

    Guest Experience SpecialistWe're seeking a highly skilled Guest Experience Specialist to join our team. In this role, you'll be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of amazing.About the Role:Job Summary: Provide outstanding guest service through check-in and departure processes, handle...