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Senior Customer Service Manager
2 months ago
The company we are working with is a leader in the environmental technology industry, with a strong presence across 32 locations nationally.
Key Responsibilities:
- Manage customer portals to ensure smooth operations and user satisfaction.
- Assist in overseeing responses to inquiries, ensuring accuracy and timeliness.
- Take ownership of customer queries and complaints, resolving them promptly within specified guidelines.
- Maintain the accuracy of customer information in databases through regular updates.
- Establish and maintain effective communication channels with all relevant stakeholders.
- Collaborate with other departments to effectively resolve customer issues.
- Successfully undertake special projects and tasks assigned by management.
- Provide excellent service to enhance overall customer satisfaction.
- Recognize and communicate business-impacting issues, escalating them to the Major Account Group Manager when necessary.
- Assist colleagues and contribute to team knowledge for improved performance.
- Encourage individual and collective responsibility for meeting performance standards and fostering ongoing improvement.
- Participate in the development, implementation, and reporting of new company initiatives, policies, procedures, and products.
- Contribute to initiatives aimed at increasing efficiency in terms of cost and enhancing customer value.
- Perform various administrative tasks as required to support operational efficiency.
We are looking for a highly skilled and organized individual who can work effectively in a multi-skilled team to achieve set objectives.
Requirements:
- Ability to work in a fast-paced environment with multiple priorities.
- Computer literacy with experience in Microsoft word, excel, and outlook applications.
- Organisational and communication skills.
- Proven ability to effectively manage planned/unplanned workloads.
- Proven ability to identify and resolve customer needs in a timely manner.
- Problem solving and analytical skills.
- Need to have a can-do attitude and be willing to learn.
- Full working rights is necessary.
At people2people, we are an award-winning recruitment group and HR solutions provider, operating for over 19 years in Australia, New Zealand, and the United Kingdom.
We are committed to creating a supportive environment and promoting a relaxed work culture.
We offer flexibility, on-the-job training and development, and a range of benefits to our employees.
