Digital Portfolio Leadership Role for System Management and Technology

1 week ago

Sydney, New South Wales, Australia Optus Full time
Overview

We are seeking a highly skilled Associate Director to lead systems management, technology, processes, and people within the Digital Portfolio at Optus. This role directly supports revenue-generating functions for Optus and its affiliates.

About the Opportunity

You will act as the main point of contact for service and system management across multiple platforms, maintenance, and in-life capacity of critical applications. In collaboration with Agile teams, you will play a key role in preparing operations production support models and ensuring alignment with IT Operations SLAs.

Key Responsibilities
  • Service Delivery: Lead the delivery of quality outcomes in line with Optus policies and procedures, driving continuous improvement, and implementing SLO/SLI and automation across applications.
  • Team Leadership: Manage a team of full-time and vendor staff to ensure effective support for a portfolio of over 100 digital applications.
  • Financial Management: Oversee financial planning, budgeting, and forecasting.
  • Vendor Management: Foster valuable partnerships with vendors, ensuring they deliver optimal value within the portfolio.
  • Project & Business Engagement: Work closely with delivery teams to ensure on-time, budget-compliant solutions. Engage regularly with key business units across domains and Agile squads.
  • Compliance: Ensure full adherence to Optus policies and procedures by all team members, including vendors.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • 5+ years of experience in a senior IT management role, ideally in a competitive IT environment.
  • Proven track record managing Telecoms Ordering and/or Billing systems.
  • Experience leading a mixed team of internal and outsourced resources.
  • Strong vendor management and negotiation skills.
  • Solid knowledge of data warehousing, monitoring tools (e.g., Dynatrace, HP BPM), and ITIL v3 Foundations.
  • Proficiency in Unix, Windows Operating Systems, and enterprise-scale 24/7 database technologies.
  • Understanding of security protocols (e.g., SHA2, SSL, TLS) and cloud technologies, especially AWS.
  • Familiarity with DevOps frameworks and enterprise development methodologies (SCRUM, Agile, Waterfall).
Benefits
  • $120,000 - $180,000 per annum.
  • 3 days in the office, 2 days remote – with flexible hours to suit.
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver.
  • All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'.
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University).
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network.
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
  • Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

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