Digital Portfolio Leadership Position

1 month ago


Sydney, New South Wales, Australia Singtel Group Full time
Unlock the Future of Digital Services

We are seeking a seasoned Associate Director to spearhead systems management, technology, and process leadership within the Digital Portfolio at Optus. As the main point of contact for service and system management across multiple platforms, you will ensure seamless maintenance and in-life capacity of critical applications.

This strategic role directly supports revenue-generating functions for Optus and its affiliates, driving operational excellence through effective collaboration with Agile teams. You will play a key role in preparing operations production support models and ensuring alignment with IT Operations SLAs.

Your Key Responsibilities:
  • Service Delivery: Lead the delivery of quality outcomes in line with Optus policies and procedures, driving continuous improvement, and implementing SLO/SLI and automation across applications.
  • Team Leadership: Manage a team of full-time and vendor staff to ensure effective support for a portfolio of over 100 digital applications.
  • Financial Management: Oversee financial planning, budgeting, and forecasting to optimize resource allocation.
  • Vendor Management: Foster valuable partnerships with vendors, ensuring they deliver optimal value within the portfolio.
  • Project & Business Engagement: Work closely with delivery teams to ensure on-time, budget-compliant solutions, engaging regularly with key business units across domains and Agile squads.
  • Compliance: Ensure full adherence to Optus policies and procedures by all team members, including vendors.

In this dynamic role, you will have the opportunity to shape the future of digital services at Optus, leveraging your expertise in senior IT management, telecoms ordering and billing systems, and data warehousing to drive business growth and innovation.

About the Opportunity:

This exciting position offers a highly competitive salary, approximately AU$140,000 per annum, plus additional benefits, including flexible working arrangements, inclusive parental leave policies, and access to cutting-edge technology and training programs.

Join our diverse and inclusive workforce at Optus and contribute to shaping the future of telecommunications and digital services.



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