Retail Customer Experience Evaluator

20 hours ago


Brisbane, Queensland, Australia beBeeEvaluator Full time $76,515 - $78,800
Customer Service Reviewer Position Overview

This role is focused on evaluating and enhancing customer service standards in retail outlets. The ideal candidate will possess strong observational skills, the ability to communicate effectively, and a keen eye for detail.


Key Responsibilities:
  • Conduct thorough observations of store presentation, service quality, and selling techniques while posing as a customer.
  • Document and report findings through online surveys, providing detailed feedback on customer experience.
  • Develop a deep understanding of customer needs and preferences by actively listening to their concerns and responding accordingly.
  • Collaborate with internal teams to implement improvements based on collected data and insights.

Required Skills and Qualifications:
  • Strong observational skills and attention to detail.
  • Effective communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.
  • Reliable internet access and proficiency with digital tools.
  • Able to adapt to changing situations and prioritize tasks effectively.

What We Offer:
  • Flexibility to complete assignments at your own pace.
  • Opportunity to develop valuable skills and gain experience in customer service evaluation.
  • Chance to contribute to the improvement of customer experiences in retail settings.


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