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Customer Experience Specialist

2 months ago

Artarmon, New South Wales, Australia O'Brien Glass Industries Limited Full time
{"About the Role": "

We are seeking a highly skilled Customer Experience Specialist to join our team at O'Brien Glass Industries Limited. As a key member of our Customer Service and Administration Team, you will be the first point of contact for our customers, providing exceptional service and support.

Key responsibilities include:

  • Providing face-to-face customer service and ensuring a positive experience for our customers.
  • Greeting customers and visitors at reception with a positive and helpful attitude.
  • Answering customer inquiries via telephone, email, and in-person.
  • Providing support to the manager and the running of daily operations.
  • Effectively keeping customers updated on delivery lead times.
  • Undertaking repair inspections on vehicles.
  • Exploring customer needs and educating on our full scope of services.
  • Issuing invoices and raising job authorities as required.
  • Scheduling repair bookings.
  • Source suitable resolutions to customer concerns and follow up customer queries.

About You:

  • Professional communication and presentation skills.
  • Excellent and clear verbal and written communication skills.
  • MUST have a current driver's license.
  • Ability to resolve issues and create solutions for customers.
  • Support the Branch manager with administrative tasks.
  • Ability to work in a fast-paced workplace.
  • Excellent time management and prioritization skills.
  • Intermediate to Advanced Microsoft Office skills.

Benefits:

  • Supportive and collaborative team environment.
  • Growth and development opportunities.
  • Competitive salary.
  • Reward and Recognition programs.

We strive to create a work experience where you can be yourself, achieve great things, and feel inspired. A workplace where you can be your best you.

O'Brien is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve.

"}