Customer Experience Centre Representative

3 weeks ago


Artarmon, New South Wales, Australia Bayside Group Full time

CEC Executive Job Description

We are seeking a highly skilled CEC Executive to join our Customer Service team at Polestar, a luxury automotive brand. This role focuses on delivering exceptional customer service across multiple channels, including phone, email, live chat, and social media.

Key Responsibilities:

  • Handle inbound and outbound customer interactions via phone, email, chat, and social media, ensuring first contact resolution and adherence to processes.
  • Establish and sustain a positive, professional relationship with customers.
  • Assist customers through the buying process via online portals.
  • Respond to social media interactions in line with company protocols.
  • Log all customer contacts and interactions in the CRM system, ensuring compliance with internal procedures.
  • Resolve and escalate complaints appropriately, providing feedback to management.
  • Stay up-to-date on product knowledge and policies through briefings and training.
  • Work with internal teams to streamline the customer experience.

Requirements:

  • Previous experience in a call centre, automotive, luxury retail, or sales environment is highly desirable.
  • Advanced communication and writing skills.
  • Experience in handling phone calls, email case management, and strong administrative skills.
  • Experience with live chat case handling, strong technical skills, social media proficiency, and intermediate Microsoft Office abilities.
  • Proven experience in fostering a customer-centric culture.
  • Exposure to EV vehicles and technology, familiarity with Salesforce CRM and Genesys phone systems are an added advantage.

What We Offer:

  • Attractive remuneration.
  • Health & Well-being initiatives.
  • Lifelong Learning & career development.
  • A dynamic, inclusive, and sustainable working environment.


  • Artarmon, New South Wales, Australia Bayside Group Full time

    Customer Experience Centre RepresentativeAt Bayside Group, we are seeking a highly skilled Customer Experience Centre Representative to join our Customer Service team. As a key member of our team, you will be responsible for delivering exceptional customer service across multiple channels, including phone, email, live chat, and social media.Key...


  • Artarmon, New South Wales, Australia Bayside Group Full time

    CEC Team Lead Role OverviewThe Bayside Group is seeking a highly skilled Customer Experience Centre Lead to join their Customer Service team. This role focuses on delivering exceptional service to customers, service partners, and internal staff while acting as the primary contact for escalated issues.Key Responsibilities:Manage, coach, and mentor a team to...


  • Artarmon, New South Wales, Australia Bayside Group Full time

    Job Title: Customer Experience Centre Team LeadWe are seeking a highly skilled Customer Experience Centre Team Lead to join our team at Bayside Group. As a Team Lead, you will be responsible for delivering exceptional customer service while managing a team of customer care representatives.Key Responsibilities:Coaching and mentoring team members to achieve...


  • Artarmon, New South Wales, Australia Bayside Group Full time

    Customer Experience Centre Team LeadBayside Group is seeking a Customer Experience Centre Team Lead to join their Customer Service team. This role focuses on delivering exceptional service to customers, service partners, and internal staff while acting as the primary contact for escalated issues.The ideal candidate will be responsible for:Managing, coaching,...


  • Artarmon, New South Wales, Australia Bayside Group Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Bayside Group. This role focuses on delivering exceptional customer service across multiple channels, including phone, email, live chat, and social media, to both customers and internal/external service partners.Key Responsibilities:Handle...

  • Data Centre Technician

    2 months ago


    Artarmon, New South Wales, Australia NEXTDC Full time

    Job Title: Data Centre TechnicianWe are seeking a skilled and motivated individual to join our facilities team as a Data Centre Technician. This is an exciting opportunity to work in a dynamic and fast-paced environment, supporting the day-to-day operations of our data centre.Key Responsibilities:Deliver cabling needs, electrical and data, to customer racks...


  • Artarmon, New South Wales, Australia NEXTDC Full time

    Job Title: Data Centre TechnicianWe are seeking a skilled and motivated individual to join our facilities team as a Data Centre Technician. This is an exciting opportunity to work in a dynamic and fast-paced environment, supporting the day-to-day operations of our data centre.Key Responsibilities:Deliver cabling needs, electrical and data, to customer racks...


  • Artarmon, New South Wales, Australia NEXTDC Full time

    Experience the thrill of working with cutting-edge data centre technology as a Senior Data Centre Engineer at NEXTDC. With Sydney being our hub, this is an exciting opportunity to join one of Australia's fastest-growing companies and contribute to the future of AI and the digital economy.About the RoleWe're seeking a highly skilled and experienced Data...


  • Artarmon, New South Wales, Australia Bayside Group Full time

    We are seeking a highly skilled Customer Experience Ambassador to join our Bayside Group team. This is a permanent role with the opportunity to work in a dynamic, inclusive and sustainable environment.The estimated salary for this position is $65,000 to $85,000 per annum, depending on experience.Job DescriptionAs a Customer Experience Ambassador, you will...


  • Artarmon, New South Wales, Australia NEXTDC Full time

    Data Centre Technician RoleWe are seeking a skilled Data Centre Technician to join our facilities team. This entry-level role involves working on a 24/7 basis, providing technical maintenance and customer service. The successful candidate will be required to work a rotating shift roster, including day and night shifts.The key responsibilities of this role...


  • Artarmon, New South Wales, Australia NEXTDC Ltd Full time

    About NEXTDC LtdWe are a leading provider of data centre services, operating 16 facilities across 7 major cities in Australia. Our mission is to deliver world-class infrastructure and exceptional customer service.Job DescriptionWe are seeking a skilled Trades or Technical individual to join our facilities team as a Data Centre Technician. This is an...


  • Artarmon, New South Wales, Australia NEXTDC Ltd Full time

    About NEXTDC LtdAt NEXTDC Ltd, we're building the heart of Australia's high-tech future. Our world-class, next-generation data centres are designed, built, and operated using cutting-edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.We're an exciting ASX 100-listed technology company,...


  • Artarmon, New South Wales, Australia Peter Warren Automotive Holdings Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and organized Customer Service Representative to join our team at Mercedes-Benz North Shore in Artarmon. As a key member of our service team, you will be responsible for providing exceptional customer service, answering calls, and performing administrative tasks.Key...


  • Artarmon, New South Wales, Australia Peter Warren Automotive Holdings Full time

    Job Title: Customer Service Representative - Mercedes-BenzJob Summary: We are seeking a highly motivated and experienced Customer Service Representative to join our Mercedes-Benz team in Artarmon. The successful candidate will be responsible for providing exceptional customer service, answering incoming calls, and performing general administrative tasks.Key...


  • Artarmon, New South Wales, Australia NEXTDC Full time

    Data Centre Technician RoleWe are seeking a skilled Trades or Technical individual to join our facilities team as a Data Centre Technician. This role involves working on a 24/7 basis, providing high-quality technical maintenance and customer service.As a Data Centre Technician, you will be responsible for delivering cabling needs, attending to Remote Hands...


  • Artarmon, New South Wales, Australia Bayside Group Full time

    About UsBayside Group is a leading luxury automotive brand that embodies innovation and excellence.Job OverviewWe are seeking a highly skilled Customer Service Experience Manager to join our team. This is a permanent position with an estimated salary of $60,000 - $80,000 per annum.Key ResponsibilitiesDelivering Exceptional Customer Service: Provide seamless,...


  • Artarmon, New South Wales, Australia NEXTDC Ltd Full time

    Job Title: Data Centre TechnicianWe are seeking a skilled Trades or Technical individual to join our team as a Data Centre Technician. This role will involve working within our facilities team on a 24/7 basis, providing high-quality technical maintenance and customer service.The successful candidate will be required to work a 4-5-5 rotating shift roster,...


  • Artarmon, New South Wales, Australia Bayside Group Full time

    At the Bayside Group, we are seeking a skilled Customer Experience Advocate to join our team. This role will play a vital part in delivering exceptional customer service across various channels, ensuring a seamless experience for our clients. As a Customer Experience Advocate, you will be responsible for handling customer interactions via phone, email, live...


  • Artarmon, New South Wales, Australia NEXTDC Full time

    We are seeking a skilled Trades or Technical individual to join our facilities team as a Data Centre Technician working on a 24/7 basis in Artarmon.This entry-level role involves providing full on-the-job training to bring you up to speed on all aspects of data center facility management and critical infrastructure, including Cooling, Electrical, Cabling...


  • Artarmon, New South Wales, Australia Bayside Group Full time

    At Bayside Group, we are seeking a seasoned Customer Service Team Leader to spearhead our Customer Service team. This pivotal role focuses on delivering exceptional service to customers, service partners, and internal staff while serving as the primary point of contact for escalated issues. As a key member of our team, you will be responsible for managing,...