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Customer Service Representative

2 months ago

Bendigo, Victoria, Australia GFG Alliance Full time
About the Role

We are seeking a highly skilled Customer Service Officer to join our team at the Bendigo branch. As a key member of our sales and operations team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Respond to customer inquiries and sales calls in a professional and courteous manner
  • Troubleshoot customer sales queries and provide timely resolutions
  • Upsell and provide quotes to customers to increase sales revenue
  • Manage sales data entry, general invoicing, administration, purchasing, and inventory control
  • Collaborate with the dispatch and production planning teams to ensure seamless operations
Requirements:
  • Proven experience in a customer-facing role, preferably in a sales or customer service environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Ability to work independently and as part of a team to achieve business objectives
What We Offer:
  • A dynamic and supportive work environment with opportunities for growth and development
  • A competitive salary and benefits package, including generous parental leave and long service leave
  • Access to ongoing training and professional development opportunities
  • A collaborative and inclusive workplace culture that values diversity and inclusion
About Us:

The Australian Reinforcing Company (ARC) is a leading steel fabrication company with a proud history of innovation and customer service. As part of the GFG Alliance, we are committed to delivering exceptional customer experiences and driving business growth through our people and technology.