Customer Service Representative

3 weeks ago


Bendigo, Victoria, Australia Bank Australia Full time
About Bank Australia

Bank Australia is a customer-owned bank that prioritizes social and environmental responsibility. We're committed to creating a fairer and more just world through our banking practices.

Job Summary

We're seeking a Customer Service Consultant to join our team in Bendigo. As a key member of our branch, you'll provide exceptional customer service, build strong relationships, and promote our financial products and services.

Key Responsibilities
  • Deliver outstanding customer service, ensuring customer needs are met and exceeded.
  • Develop and maintain strong relationships with customers, understanding their financial goals and providing tailored solutions.
  • Market and promote Bank Australia's financial products and services, leveraging your knowledge and expertise to drive sales and growth.
  • Contribute to the success of the branch, working collaboratively with the team to achieve shared goals.
Requirements
  • Proven track record of delivering exceptional customer service.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work effectively under pressure, prioritizing tasks and managing multiple responsibilities.
  • FSRA Tier 2 accreditation preferred.
  • Previous customer service/sales experience essential.
What We Offer
  • Competitive salary and 13% super.
  • Flexible working options, including part-time hours.
  • Access to a range of benefits, including 24/7 free counselling, free flu vaccinations, and discounted gym memberships.
  • Opportunities for career growth and development, with a focus on innovation and values.
About Us

Bank Australia is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds, and people with disabilities.



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