Technical Customer Support Representative

1 week ago

Melville, New York, Australia beBeeCustomerSupport Full time $45,000 - $85,000

Job Title: Technical Product Support Specialist

About the Role

We are seeking a highly skilled and dedicated Technical Product Support Specialist to join our team. As a key member of our support team, you will play a vital role in providing top-notch product information and troubleshooting assistance to customers via phone and email.

Your primary responsibility will be to provide exceptional phone support to end-users through calls from dealers, distributors, and sales representatives. You will conduct initial analysis and basic troubleshooting via telephone and email for customers in a timely fashion, accurately document incoming call complaints into our CRM system, and offer detailed information regarding our products to customers.

You will also be responsible for handling high call volume and correspondence, multitasking, and escalating more complex inquiries to colleagues as needed. Furthermore, you will follow up on service inquiries to ensure customers receive effective solutions and are satisfied with the outcomes. Addressing and resolving any complaints or concerns is also an essential part of this role.

To excel in this position, you must maintain a professional phone demeanor and ensure customer satisfaction. Additionally, you will need to create and maintain required documentation to perform proper call diagnosis, demonstrate competency in our products and services, and continue to improve product knowledge and customer service skills.

Requirements

To be successful in this role, you will need to have:

  • At least 2 years of call center experience or a customer-facing role
  • Dental industry or similar technical troubleshooting experience
  • Experience in using web-based services and/or e-commerce tools (i.e., MS Outlook, MS Teams, Salesforce, and ERP program for product information)
Benefits

As a member of our team, you can expect to enjoy a great work environment along with a benefits package that supports your well-being. Our company culture values teamwork, documentation, and good verbal and written communication skills. We are committed to professional development and continuing education, offering opportunities for growth and advancement.

Others

Please note that this job requires a High School Diploma, Associate's Degree, or equivalent. If you have a strong commitment to teamwork, documentation, and good verbal and written communication skills, we encourage you to apply. Excellent phone and customer service skills are required for this role, and we are looking for individuals who can maintain a professional attitude in following protocol and guidelines.

  • Customer Service Representative

    3 days ago

    Melville, New York, Australia beBeeService Full time $55,000 - $70,000

    We are seeking a Customer Service Representative to join our team. This is an exciting opportunity to work in a fast-paced environment where you will be the face of our brand, providing exceptional customer service and ensuring a positive experience for our customers.This role involves working in a dynamic and supportive environment, with opportunities to...

  • Technical Product Service Expert

    2 weeks ago

    Melville, New York, Australia beBeeCustomer Full time $50,000 - $75,000

    Job OpportunityEnhance your technical support expertise with a leading commercial equipment manufacturer.The Technical Support Representative plays a pivotal role in our organization's success by directly assisting customers.Responsibilities:Provide phone support to end-users via calls from dealers, distributors, and sales representatives.Conduct initial...

  • Technical Support Specialist

    2 weeks ago

    Melville, New York, Australia beBeeTechnical Full time $90,000 - $120,000

    Job Title: Technical Support Specialist\This is an exciting opportunity for a highly motivated individual to join our operations team in a fast-paced and dynamic environment.\The ideal candidate will have a strong background in customer service, with excellent written and verbal communication skills. They should also possess solid business acumen,...

  • Technical Support Specialist

    7 days ago

    Melville, New York, Australia beBeeField Full time $70,000 - $75,000

    Job DescriptionWe are seeking a skilled Field Technician to join our team. As an in-house IT professional, you will be responsible for providing superior customer support to client needs and requests.This role requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may...

  • Retail Customer Service Representative

    4 days ago

    Melville, New York, Australia beBeeFashion Full time $45,000 - $65,000

    Customer Experience ChampionWe are looking for a motivated individual to deliver exceptional customer experiences and drive sales success in our retail environment.About the RoleProvide personalized service to customers, building rapport through active listening and empathy.Utilize product knowledge to recommend fashion solutions that meet customer needs and...

  • Hospital Helpdesk Support Specialist

    2 weeks ago

    Melville, New York, Australia beBeeService Full time $68,325

    Job Description:Customer Service RepresentativeWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative.This role involves providing exceptional customer service to patients, visitors, and staff in a fast-paced hospital environment.You will be the first point of contact for internal and external...

  • IT Support Specialist

    2 weeks ago

    Melville, New York, Australia beBeeFieldTechnician Full time US$60,000 - US$70,000

    Position OverviewThe Hybrid Field Technician is an in-house IT professional responsible for delivering exceptional customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support.This...

  • Experienced Customer Experience Specialist

    7 days ago

    Melville, New York, Australia beBeeCustomer Full time $45,000 - $58,000

    Customer Service RepresentativeAt our retail store, we strive to deliver exceptional customer experiences through outstanding service. Our team members play a vital role in achieving this goal by consistently providing assistance and support to every customer.The ideal candidate will be able to effectively communicate with customers, address their needs, and...

  • Tech Support Specialist

    2 weeks ago

    Melville, New York, Australia beBeeField Full time $70,000 - $100,000

    IT Professional Job DescriptionWe are seeking an IT professional with a strong background in troubleshooting and problem-solving skills to provide exceptional customer support.This role requires the ability to identify challenges that may necessitate additional team support, providing Level II technical support via phone and email, handling first call...

  • Network Support Specialist

    4 days ago

    Melville, New York, Australia beBeeField Full time $70,000 - $100,000

    Job OverviewWe are a leading IT consulting organization that provides innovative network support solutions. Our expertise spans multiple industries and business strategies, tailoring the right technologies to meet specific needs.With over 40 years of experience in technology, we continue to acquire companies across various avenues, bringing together more...