IT Support Specialist

2 days ago

Adelaide, South Australia Gilchrist Connell Full time

About Gilchrist Connell

Gilchrist Connell is a leading national insurance firm operating across all Australian jurisdictions from its five offices in Brisbane, Melbourne, Sydney, Adelaide, and Perth.

Award-Winning Employer

In recognition of our excellence in the insurance sector, Australasian Lawyer named Gilchrist Connell as the 2023 Insurance Specialist Firm of the Year.

Employee-Centric Culture

We strive to support employees to meet their work, family, and wellbeing needs. We believe that partnering with sophisticated clients, delivering on high-quality work, and enjoying a rewarding personal life should not be mutually exclusive.

Our Values

We are committed to fostering a truly diverse and inclusive workplace so that all our people can flourish and fulfill their highest potential, for the benefit of our people, the firm, and our clients.

About the Role

We're looking for an IT Support Specialist to become part of our shared services team in the Adelaide office. Our team strives for providing excellent service to our clients while balancing lifestyle and wellbeing, knowing when to work hard and when to relax.

Key Responsibilities

  • Provide IT technical support to employees for an array of systems, including Microsoft Office Suite, Elite 3E, and iManage Work.
  • Instruct users on the intricate features of software applications.
  • Provide IT assistance after regular hours if needed.
  • Promptly record, resolve, and escalate support inquiries, with the goal of addressing issues promptly upon first contact.
  • Help with setting up and managing IT user profiles, assets such as laptops, multifunction devices, phones, and mobile gadgets.
  • Prioritize customer satisfaction in all responsibilities and handle extra tasks as necessary.
  • Troubleshoot incident tickets through to their resolution at all levels.
  • Monitor the health and availability of core systems.
  • Support with software installations, patches, updates, capacity optimization, and performance enhancements.
  • Aid in configuring and keeping IT hardware such as desktops, laptops, and printers operational.
  • Ensure adherence to security guidelines, manage antivirus programs, and observe patch statuses.
  • Document solutions for end-users to address common maintenance or configuration problems.
  • Develop relationships with external vendor support teams.
  • Provide support to the IT team, if required.

About You

  • Ability to facilitate, gather, and document information to make it meaningful.
  • Excellent communication skills with the confidence to liaise with a range of internal and external clients.
  • Strong and well-developed troubleshooting and problem-solving skills.
  • Ability to work collaboratively within a team environment.
  • A proactive approach and the ability to manage multiple tasks efficiently.
  • Attention to detail, with thoroughness to diagnose and resolve issues.

Equal Opportunities Employer

We encourage applications from individuals of diverse backgrounds, including but not limited to First Nations, LGBTIQA+, persons with disabilities, as well as individuals of all ages, and cultures. We're a safe, inclusive, and equitable workplace and celebrate the diversity of our people.

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