Customer Service Representative

2 weeks ago


Wantirna, Victoria, Australia Belgravia Leisure Full time

The Role

We are seeking a skilled Contact Centre Consultant to join our team at Belgravia Leisure. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members.

Your primary responsibility will be to provide a high level of service experience, representing our facility and Genesis in a positive and professional manner. You will be responsible for servicing inbound and outbound member enquiries, achieving individual and team goals, and targets as set out with the Team Leader.

To succeed in this role, you will possess excellent communication skills, an exceptional telephone manner, strong problem-solving skills, and competence in the use of major software applications (Microsoft Office).

Key Responsibilities:

  • Provide exceptional customer service to our members
  • Service inbound and outbound member enquiries
  • Meet individual and team goals and targets
  • Develop and maintain a strong understanding of our products and services
  • Work collaboratively with the team to achieve business objectives

Requirements:

  • Strong customer service skills
  • Previous experience in a similar position
  • Industry knowledge
  • Excellent communication skills
  • Hold current First Aid & CPR Certification
  • Working With Children Check (or equivalent) & National Police Check
  • Prior experience in fitness, sales, customer service, or a retail environment is highly advantageous

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package


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