Customer Service Representative
2 weeks ago
The Role
We are seeking a skilled Contact Centre Consultant to join our team at Belgravia Leisure. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members.
Your primary responsibility will be to provide a high level of service experience, representing our facility and Genesis in a positive and professional manner. You will be responsible for servicing inbound and outbound member enquiries, achieving individual and team goals, and targets as set out with the Team Leader.
To succeed in this role, you will possess excellent communication skills, a strong telephone manner, and the ability to problem-solve effectively. You will also be competent in the use of major software applications, including Microsoft Office.
Key Skills and Attributes:
- Strong customer service skills
- Previous experience in a similar position
- Industry knowledge
- Excellent communication skills
- Current First Aid & CPR Certification
- Working With Children Check (or equivalent) & National Police Check
- Prior experience in fitness, sales, customer service, or a retail environment is highly advantageous
- A passion for fitness
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Customer Service Representative
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