Temporary Social Housing Professional

1 month ago

Brisbane, Queensland, Australia Top Office Full time

Top Office is offering a temporary opportunity for an experienced social housing professional to join their team in Buranda, Queensland. The AO3 Housing Officer role requires a strong customer focus and proven administrative skills.

Key Responsibilities

  • Deliver high-quality person-centred social housing services to a diverse client base.
  • Conduct client interviews, assess housing applications, and refer clients to appropriate support services.
  • Manage property waitlists, allocations, and vacancies while ensuring compliance with tenancy agreements.
  • Assist with property inspections, tenancy visits, and the resolution of disputes or complaints.
  • Monitor and manage rent assessments, arrears, pay deductions, and debt collections.
  • Oversee property maintenance activities and ensure records and file notes are accurate and up to date.

Skills & Experience Required

  • Customer Service Expertise: Proven ability to build rapport, listen actively, demonstrate empathy, and de-escalate challenging situations.
  • Administration Skills: Strong background in office administration, with the ability to quickly learn new systems and multitask across multiple applications.
  • Property Management Knowledge: Experience in property management is an advantage but not essential.
  • Work Management: Proven ability to work effectively under pressure in a fast-paced environment.
  • Adaptability: Willingness to embrace new challenges and adapt to changing priorities.
  • Interpersonal Skills: Inclusive communication and interpersonal abilities, focusing on ethical and culturally sensitive interactions.
  • Attention to Detail: High levels of accuracy and fast, efficient keyboarding skills.
  • Team Player Attitude: Positive and flexible approach, ready to support different tasks to meet organisational needs.
  • Availability: Ability to work 8:30am to 4:30pm, Monday to Friday, and start with short notice.

Salary and Benefits

  • A competitive casual hourly rate of $46.84
  • Temporary assignment with a valuable opportunity to gain experience within Queensland Government.
  • Supportive and inclusive work environment.

Additional Requirements

  • Consent to a national criminal history check is required. Any disclosable outcomes or pending charges will be assessed for relevance to the role.

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