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7 hours ago
The role of Client Experience Librarian involves delivering exceptional customer service to clients.
Key Responsibilities- Provide high-level customer service by resolving enquiries and providing appropriate information resources.
- Consult with available sources to gather relevant information and seek the expertise of other people as necessary.
- Ensure adherence to quality requirements and participate in reviews of work practices to identify opportunities for improvement.
- Completion of a degree and/or postgraduate qualifications in library and information science.
- Demonstrated experience in front-line customer service with a commitment to excellence in customer service.
- Familiarity with software applications and library operating systems.
- Critical thinking
- Communication skills
- Problem-solving skills
Please submit your updated resume and a short cover letter outlining your skills and experience.
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